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Patient Support Assistant - Emergency Medicine

Endeavor Health · Evanston, IL · $18.76–$27.20 an hour · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role is mostly behind the scenes, working ED registration and self-pay work queues. What draws you to that kind of work?

What they are checking: Whether they enjoy detailed back-office work with limited patient contact.

Tell me about a time you found and fixed a mistake in someone else's data entry.

What they are checking: Whether they fix errors carefully and politely.

Tell me about a time you worked independently with little supervision.

What they are checking: Whether they can stay focused and accurate without someone checking in.

What would you do

You notice the same registration error keeps coming from one of the four EDs. What do you do?

What they are checking: Whether they raise patterns with front-end leads to fix the cause, not just the symptom.

How do you work with ED coding specialists when an account has a problem?

What they are checking: Whether they communicate clearly with coders to get bills out correctly.

How do you keep from falling behind when a work queue keeps growing?

What they are checking: Whether they can prioritize and stay productive on repetitive tasks.

About the work

Walk me through how you'd work a registration queue to clean up an account before billing.

What they are checking: Whether they check demographics, guarantor and insurance systematically to stop billing errors.

A patient is listed as self-pay, but you think they might have coverage. How would you find out?

What they are checking: Whether they know to check Medicare, Medicaid or payer websites and update the account.

Why does every account need a guarantor, and what do you do if one is missing?

What they are checking: Whether they understand who is responsible for the bill and how to fix missing information.

What do you know about Medicare and Medicaid eligibility checks?

What they are checking: Whether they understand government insurance basics, which make up much of ED volume.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Patient Support Assistant • Location: Evanston, IL • Full Time: 40 hours per week • Hours: Monday-Friday: 8:00 am- 5:00 pm • Travel: No What you will do: • Manage the registration work queue. Review patient demographics and insurance information. (Check for accuracy). Update registration information as needed to process charges appropriately. Check any errors in patient accounts (i.e. wrong billing address, accurate insurance coverage noted). Making sure there is a guarantor for each patient account. Review insurance accuracy in terms of self-pay and coverage. • Manage the self-pay work queue. Identify that patients’ self-pay designations are correct. Track down patient’s correct insurance coverage if not self-pay. Update coverage for bill processing. Work closely with ED Coding Specialists. • Participate in continued ongoing discussions with front end registration leads at all 4 EDs in order to limit front end difficulties that delay processing of bills. • Query patient’s updated enrollment in Medicare/Medicaid or BC/BS websites and then send out bills after corrections. (NEBO verification) • Limited patient contact. • Provide administrative support for the EM physician practice. • Answering Phones. Will often be the first point of contact for physicians, patients, solicitors, etc. and answer questions about the division and direct them to appropriate areas. Take messages and relay to designated recipients accordingly. Transcribe and send out letters to patients regarding lab results that need follow-up, medication change, etc. • Working in collaboration with the rest of our office on tasks or projects for the department. Providing support to our Div Head, Physician leads, physicians, staff, and medical education programs such as residents, medical students and PA students and fellows. • Physician Support – Tracking annual mandatories/compliances for ED Physicians. What you will need: • Education: High school diploma or equivalent work experience is required. • Certification: N/A • Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous training or experience. Benefits offered by Endeavor Health include: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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