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Patient Service Representative (PSR) - Infusion - Per Diem

Advocate Health · Park Ridge, IL

Posted Aug 31, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to deal with a patient or caller who was upset or difficult. What happened and how did you handle it?

whether the candidate can stay calm and professional with distressed patients, which is central to this role

Tell me about a time you noticed missing or incorrect information in a record or file and how you handled fixing it.

attention to detail and follow-through on accuracy, which matters for billing and medical records

Describe a time you had to juggle multiple tasks at once, like answering phones, greeting patients, and handling paperwork, all within a short window.

ability to function in a high-volume, multi-task front desk environment

Tell me about a time you worked closely with nurses or providers to make sure a patient's visit went smoothly. What was your role?

understanding of teamwork within a clinical care team, not just isolated desk work

Have you ever had to help move or assist a patient who needed physical support? What was that experience like for you?

comfort and awareness around the physical demands and safety protocols of the job

What does good customer service look like to you in a medical setting, compared to a retail or restaurant job, for example?

whether the candidate understands the higher stakes and sensitivity required in a healthcare front-desk role

Technical

Walk me through how you would check in a patient, confirm their insurance, and collect billing information at the start of an appointment.

basic understanding of front-desk billing and registration workflow

What experience do you have with electronic medical records or scheduling systems, and how comfortable are you learning new software?

technical readiness and adaptability to Advocate's systems

Situational

This is an infusion center, so many patients are dealing with serious or chronic illness and may be anxious or in pain when they arrive. How would you approach checking in a patient who seems scared or emotional?

empathy and awareness of the specific patient population, not just generic customer service skills

Suppose a patient's insurance information doesn't match what's on file, or something looks off with their coverage. What would you do in that moment, with the patient sitting in front of you?

problem-solving under pressure without holding up the line or embarrassing the patient

This role is per diem, meaning your schedule can change week to week between 8:30 and 5:00, Monday through Friday. How do you manage that kind of variable schedule with your other commitments?

reliability and flexibility given the per diem, variable nature of the position

If a patient calls asking about a bill they don't understand, but you can see there's an error in how it was charged, what would you say to them and what would you do next?

honesty, communication skill, and knowing when to escalate versus resolve directly

You're working alone at the front desk and three things happen at once: a phone is ringing, a patient is checking in, and another patient looks like they might be feeling unwell. What do you do first and why?

prioritization and judgment in a fast-paced, sometimes medically sensitive environment

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The full job description

As published by Advocate Health.

Department: 37394 Advocate Illinois Masonic Medical Center - Infusion: Park Ridge Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Schedule: As needed. Monday- Friday between 8:30 am- 5:00 pm. Pay Range: $19.80 - $29.70 Where You Will Work: Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High school diploma or equivalent. • One to two years related customer service experience • Experience handling difficult caller/customers/patients. What You’ll Do: Schedule: As needed. Monday- Friday between 8:30 am- 5:00 pm. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. About This Location: Park Ridge Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions: • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. • Exposure to ill patients. • Ability to work under stressful conditions with demanding customers. • Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

Patient Service Representative (PSR) - Infusion - Per Diem

Likely interview questions for this role

Practice this interview out loud.

The full job description

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