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Patient Safety Observer - Emergency Department - Day

Endeavor Health · Naperville, IL · $17.35–$24.29 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

In the emergency department, you may watch a patient who is confused, intoxicated or in a mental health crisis. What experience do you have with people in those situations?

What they are checking: Whether they can stay calm and kind with patients who may be unpredictable.

Tell me about a time you listened to someone's worries and it made a difference.

What they are checking: Whether they offer genuine compassion, which the posting calls out as key.

You'll need to finish the Care Companion class in your first two weeks. How do you learn new procedures quickly?

What they are checking: Whether they take training seriously and apply it right away.

This is 12-hour day shifts with every other weekend and holiday. How have you handled long shifts before?

What they are checking: Whether they have the stamina to stay attentive for a full 12 hours.

What would you do

Your patient suddenly tries to walk out of the ED. What do you do?

What they are checking: Whether they call for help immediately and don't try to physically stop the patient alone.

How do you keep watching your patient when the ED around you is loud and busy?

What they are checking: Whether they can stay focused on one person despite constant distractions.

A patient's family member wants you to leave so they can talk privately. How do you handle it?

What they are checking: Whether they explain kindly that they must stay and check with the nurse about any exceptions.

What would you tell the nurse if your patient seemed more sleepy or confused than before?

What they are checking: Whether they report changes in mental status quickly, since that can signal a medical problem.

About the work

What would you write in an observation log, and why does it matter?

What they are checking: Whether they record behavior and times accurately so the team can see patterns.

How do you protect yourself if a patient becomes aggressive?

What they are checking: Whether they keep a safe distance, stay near the door and call for help early.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $17.35 - $24.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Job Description Position Highlights: Position: Patient Safety Observer Location: Edward - Naperville Full Time: 36 hours per week Hours: Day Shift (7a to 7:00p) Rotating Every Other Weekend/Holiday What you will need: Education: High School diploma or GED Certification: Care Companion class completion, which includes on-the-job training, within two weeks of position start date CPR BLS from American Red Cross or American Heart Association Experience & Skills: Ability to read, to exchange information with patients and others, and/or to do basic arithmetic. Basic level of analytical ability to read and understand simple instructions, enter data into logs, charts, records, maintain files, etc. Basic level of communication skills to exchange information on factual matters, understand and transmit instructions, and perform other duties that require basic communication skills. Patience and compassion for such tasks as listening to patient worries & concerns. Physical stamina to remain alert, awake and attentive to patient, regardless of assigned shift. Must be available to work assigned shifts. Work is performed under close supervision or in accordance with specific and detailed instruction or procedures. Work is generally performed in a clinical environment where employee must adhere to unit and patient-specific safety and infection control precautions. Work requires the ability to lift and position patients, and the ability to work in a confined area for two or more hours. What you will do: Under direct supervision of the department manager, clinical leader or charge nurse, observes and monitors the condition of patients. Provides patients in need of supervision compassionate and caring attention while ensuring a safe environment. Benefits (full-time or part-time positions): ·Premium pay such as shift, on call, holiday and more based on an employee's job ·Incentive pay for select positions ·Opportunity for annual increases based on performance ·Career pathways to promote professional growth and development ·Various Medical, Dental, Pet and Vision options ·Tuition Reimbursement ·Free Parking ·Wellness Program Savings Plan ·Health Savings Account Options ·Retirement Options with Company Match ·Paid Time Off and Holiday Pay ·Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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