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Patient Coordinator

Ivy Rehab · Champaign, IL · $19.00–$20.00 an hour · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept a busy front desk organized.

What they are checking: Whether they have systems for handling many tasks without losing track of details.

Tell me about a time you made a mistake with a schedule or record. How did you fix it?

What they are checking: Whether they own errors quickly and correct them before they affect patients.

Why do you want to work in a physical therapy clinic?

What they are checking: Whether they care about patients and healthcare, which shows in how they treat people every day.

What would you do

You are the first person patients see. How do you make someone in pain feel welcome when the phone is also ringing?

What they are checking: Whether they can stay warm and present with the person in front of them while managing other demands.

A patient is upset about a bill or copay they did not expect. What do you do?

What they are checking: Whether they stay calm, explain what they can and bring in the right person without getting defensive.

A patient has missed two appointments in a row. How would you handle it?

What they are checking: Whether they reach out kindly to reschedule, since missed visits hurt both recovery and the clinic.

How do you work with therapists when a patient needs to be squeezed in or moved?

What they are checking: Whether they communicate respectfully with the clinical team and find workable solutions.

About the work

Walk me through how you would register a new patient and verify their insurance.

What they are checking: Whether they know that accurate registration and insurance details prevent billing problems later.

How do you build a schedule that keeps therapists busy without overbooking them?

What they are checking: Whether they understand that scheduling directly affects patient access, clinician workload and clinic revenue.

How do you protect patient privacy at a front desk where others can overhear?

What they are checking: Whether they understand HIPAA in practical terms like voice level, screens and paperwork.

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The full job description

As published by Ivy Rehab.

State of Location: Illinois Position Summary: The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families. Job Description: Location: Champaign, IL Full-Time $19-20/hr Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Why Choose Ivy Health? • Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world. • Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world. • Innovative Resources & Mentorship :   Access to abundant resources, robust mentorship, and career advice for unparalleled success . • Exceeding Expectations :   Deliver best-in-class care and witness exceptional patient outcomes . • Empowering Values:   Live by values that prioritize teamwork, growth, and serving others . Incentives Galore: Benefits (start within 30 days): Medical, dental, vision, and pet insurance • Paid parental leave, short- and long-term disability • Employee Assistance Program (EAP) + discount program • Complimentary therapy services • 401(k) with company match • Up to 20 PTO days, 6 holidays, 2 CEU days, and CEU reimbursement annually Position Qualifications: • 2+ years of administrative experience in a healthcare setting is preferred . • Proficiency in Microsoft Office applications such as Excel, Word, and Outlook . • Great time management and ability to multi-task in a fast-paced environment . • Self-motivated with a drive to exceed patient expectations . • Adaptability and positive attitude with fluctuating workloads . • Self-motivated with the eagerness to learn and grow . • Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyhealth.com

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