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Patient Coordinator

Aspen Dental · Chicago, IL · $21.00–$23.00 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

As a Patient Experience Coordinator, you'd often be the first person patients talk to. Tell me about a front desk or customer service job you've had.

What they are checking: Whether they have relevant experience creating good first impressions under pressure.

Tell me about a time you built trust with a customer who started off frustrated.

What they are checking: Whether they can turn a bad experience into loyalty, which the posting emphasizes.

There's a four-week training program for this role. How do you learn best when starting a new job?

What they are checking: Whether they know how they learn and will take full advantage of the training.

What would you do

A patient calls upset because they got a bill they didn't expect. How do you handle it?

What they are checking: Whether they stay calm, explain clearly and find answers instead of passing the patient around.

The schedule is full, but a patient calls in with tooth pain. What do you do?

What they are checking: Whether they know to find room for emergencies and work with the team on the schedule.

A patient is hesitant about the cost of recommended treatment. How do you talk with them?

What they are checking: Whether they can discuss financing options with empathy and without pressuring the patient.

A patient no-shows for the third time. How do you handle it?

What they are checking: Whether they can follow up respectfully while protecting the schedule and following office policy.

About the work

How would you explain dental insurance benefits to a patient who doesn't understand their coverage?

What they are checking: Whether they can make insurance simple and accurate, which affects whether patients accept treatment.

How do you keep track of many tasks at once, like phones, check-in and scheduling?

What they are checking: Whether they have systems for staying organized in a busy front office.

How do you protect patient privacy at a busy front desk?

What they are checking: Whether they understand HIPAA basics, like not discussing details where others can hear.

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The full job description

As published by Aspen Dental.

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients’ lives. Job Type: Full Time Salary: $21 - $23 / hour At Aspen Dental, we put You First. We offer: • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match * • Career development and growth opportunities with our best-in-class training program to support you at every stage of your career • A fun and supportive culture that encourages collaboration and innovation • Free Continuous Learning through TAG U How You’ll Make a Difference As a Patient Coordinator , you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you’ll participate in a four-week training program to succeed in your role. • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards • Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection • Balance nightly deposits and credit card processing • Additional tasks as assigned by the Manager Preferred Qualifications • High school diploma or equivalent • Strong communication and interpersonal skills with an ethical mindset • High regard for time management • Organized and detail oriented • Must be age 18 or older Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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