Patient Access Representative, PRN

This role asks for typing at 40 words per minute and basic medical terminology. How have you used both in past work?

What they are checking: Whether they can enter data fast and accurately without misreading clinical terms on orders.

This is a PRN role with a variable shift across Carbondale, Harrisburg and Herrin. How would you handle being called in on short notice?

What they are checking: Whether their availability truly matches what a PRN, multi-site role demands.

Tell me about a time you caught an error you or someone else made in a record.

What they are checking: Whether they double-check their work, since registration errors flow into billing and patient care.

You review a physician order and it's missing a diagnosis code. What do you do?

What they are checking: Whether they know to contact the physician office for a complete order rather than registering on an incomplete one.

A patient has no insurance and is worried about the cost. How would you talk with them about the hospital assistance program?

What they are checking: Whether they can identify self-pay patients for assistance and offer help without making them feel judged.

A patient gets upset when you ask for a copay at registration. How do you handle it?

What they are checking: Whether they can collect payments as required while staying calm and respectful.

The waiting room is full and a patient at your desk is taking a long time. How do you keep things moving?

What they are checking: Whether they can stay thorough with one patient while keeping the line from backing up.

Walk me through registering a patient who walks in for outpatient lab work. What do you check and in what order?

What they are checking: Whether they know the registration flow well enough to get identity, insurance and signatures right the first time.

How do you make sure you have the right patient before you register them?

What they are checking: Whether they use two identifiers every time, since a wrong patient match can cause real harm.

What is an ABN, and how would you explain it to a Medicare patient who is confused about why they need to sign it?

What they are checking: Whether they understand medical necessity screening and can explain financial liability clearly and kindly.

How do you verify insurance, and what do you do when the eligibility check comes back inactive?

What they are checking: Whether they can work through coverage problems before they turn into denied claims.