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This position has closed. Trinity Health removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Access Coordinator

Trinity Health · Berwyn, IL · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error in someone's registration information.

What they are checking: Whether they pay attention to detail and fix problems before they affect care or billing.

How do you stay accurate when the desk is busy and patients are lined up?

What they are checking: Whether they can stay careful under pressure instead of rushing and making mistakes.

What keeps you focused and alert on a night shift?

What they are checking: Whether they have real habits that keep their work accurate overnight.

What would you do

A patient gets upset when you ask for a payment at registration. How do you handle it?

What they are checking: Whether they can explain financial responsibility kindly and clearly without arguing.

A physician office calls asking about a patient's registration status. How do you respond?

What they are checking: Whether they communicate clearly and professionally with offices while protecting patient information.

About the work

Walk me through how you register a patient who comes in overnight.

What they are checking: Whether they collect accurate demographic and insurance information, since errors cause billing problems later.

How do you verify insurance eligibility and benefits?

What they are checking: Whether they know how to check eligibility and pre-certifications so claims are not denied.

What does Medicare medical necessity mean to you at registration?

What they are checking: Whether they understand when an ABN may be needed and why the check matters to the patient.

You work nights. How do you handle registration in the emergency department while following EMTALA?

What they are checking: Whether they know that care cannot be delayed for registration or payment in the ED.

How do you protect patient privacy at a busy registration desk?

What they are checking: Whether they handle sensitive information carefully and follow HIPAA in public areas.

Practice this interview out loud.

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The full job description

As published by Trinity Health.

Employment Type: Full time Shift: Evening Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center , Gottlieb Memorial Hospital , and MacNeal Hospital . If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Coordinator for Patient Access and become Loyola Strong! What you’ll do: Under the guidance of the manager, the Patient Access Coordinator is expected to perform a higher level of generally more complex job specific responsibilities. They greet patients and family members in a professional and courteous manner. The Patient Access Coordinator obtains and verifies demographic, clinical, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options and clears the patient for service delivery. They act as the primary point of contact between the Patient Access Representatives and the Pt. Access Management Team. Shift: 3:00pm - 11:30pm Weekend and Holiday coverage required We offer our Coordinators: • Benefits from Day One • DailyPay! Work today/Get paid today • Tuition Reimbursement • Competitive Shift Differentials • Referral Rewards • 403(b) with Employer Match • Career Growth Opportunities What you’ll need for this job • High School Diploma. • Preferred: High School Diploma plus training acquired through work experience or education. Minimum Experience : • 1-2 years of previous job-related experience preferred. • Strong preference for prior experience in the healthcare industry performing registration, insurance verification, POS collection and excellent customer service. Bonus points for experience working in a leadership capacity. Preferred: • EPIC • Microsoft Office Suite, including Excel, Outlook and Word Compensation: Pay range: $18.16 hr. - $28.14 hr. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.