Jobs › NAPA Genuine Parts Company
Outside Sales Representative/Sales Pro
Posted Sep 18, 2026 · We last checked this listing on Oct 5, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about the biggest new account you've landed. How did you find it and what closed it?
What they are checking: Real evidence of hunting and closing, which the posting puts at the center of the Sales Pro role.
Tell me about a time you taught customers about a product. How did you keep it useful for them?
What they are checking: Ability to run clinics and presentations that technicians value, not just sales pitches.
Tell me about a customer complaint you turned into a stronger relationship.
What they are checking: Service recovery skill, since keeping customers after problems is part of sustaining relationships after the sale.
What keeps you motivated on a day with no closed deals?
What they are checking: Self-motivation in a role where much of the work is unsupervised and results come slowly.
What would you do
How do you find leads among repair shops, fleets and dealers in a smaller market like Arcadia or Madison?
What they are checking: Local prospecting creativity and whether they understand where wholesale parts business comes from.
How would you split your time between existing wholesale customers and new prospects?
What they are checking: Balancing account care with growth so current customers don't drift while chasing new ones.
A good customer tells you a competitor is offering ten percent less on brakes. What do you do?
What they are checking: Whether they defend the account on value, service and programs before reaching for price.
How would you work with the store manager when the store's delivery or fill rate is hurting your customers?
What they are checking: Partnering with operations to fix service problems instead of blaming the store to customers.
How do you keep customers connected through eSales programs once they start ordering online?
What they are checking: Whether they follow through after adoption so customers keep using the tools that tie them to NAPA.
About the work
How would you help a shop see the value in a full NAPA program rather than just buying a few parts?
What they are checking: Selling the whole line of products and programs, which grows the account beyond one-off purchases.
Practice this interview out loud.
Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.