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This position has closed. NAPA Genuine Parts Company removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Outside Sales Representative/Sales Pro

NAPA Genuine Parts Company · Madison, WI · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the biggest new account you've landed. How did you find it and what closed it?

What they are checking: Real evidence of hunting and closing, which the posting puts at the center of the Sales Pro role.

Tell me about a time you taught customers about a product. How did you keep it useful for them?

What they are checking: Ability to run clinics and presentations that technicians value, not just sales pitches.

Tell me about a customer complaint you turned into a stronger relationship.

What they are checking: Service recovery skill, since keeping customers after problems is part of sustaining relationships after the sale.

What keeps you motivated on a day with no closed deals?

What they are checking: Self-motivation in a role where much of the work is unsupervised and results come slowly.

What would you do

How do you find leads among repair shops, fleets and dealers in a smaller market like Arcadia or Madison?

What they are checking: Local prospecting creativity and whether they understand where wholesale parts business comes from.

How would you split your time between existing wholesale customers and new prospects?

What they are checking: Balancing account care with growth so current customers don't drift while chasing new ones.

A good customer tells you a competitor is offering ten percent less on brakes. What do you do?

What they are checking: Whether they defend the account on value, service and programs before reaching for price.

How would you work with the store manager when the store's delivery or fill rate is hurting your customers?

What they are checking: Partnering with operations to fix service problems instead of blaming the store to customers.

How do you keep customers connected through eSales programs once they start ordering online?

What they are checking: Whether they follow through after adoption so customers keep using the tools that tie them to NAPA.

About the work

How would you help a shop see the value in a full NAPA program rather than just buying a few parts?

What they are checking: Selling the whole line of products and programs, which grows the account beyond one-off purchases.

Practice this interview out loud.

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The full job description

As published by NAPA Genuine Parts Company.

Job Summary If you are passionate about selling, finding and winning new customers, new business, closing deals and sustaining these relationships even after the sale, the Sales Pro role may be for you! Our Sales Pro is a self-motivated, customer centric representative that works to promote our entire line of products and services and expand the business of new and existing customers. Responsibilities • Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits • Promote the entire line of NAPA products and programs to Wholesale Customers • Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis • Identify specific needs of customers and align solutions with NAPA's offerings • Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines • Engage customers and keep them connected through all of NAPA's eSales programs • Perform educational seminars, clinics and presentations on NAPA product lines and services • Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone Qualifications • Prior experience in a Retail store or outside sales • 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment • Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance • Capability to present information in group meetings • Valid driver license with no more than 2 moving violations in the last 4 years required Preferred Qualifications • Bachelor's Degree • Background in the Automotive Industry Leadership • Embodies the following values: serve, perform, influence, respect, innovate, team. • Effectively communicates by motivating and inspiring others through clear and proactive communication. • Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. • Makes balanced decisions and thinks strategically by being a forward thinker. • Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization. Physical Demands / Working Environment • Valid Driver’s License • Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise • Clear speaking and attentive listening skills • Set expectations, meet commitments, track results, and manage accountability • Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.