JobsAdvocate Health

Optometric Ophthalmic Technician

Advocate Health · Waukesha, WI

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to calm down a patient who was nervous or in pain before a procedure.

bedside manner and ability to keep a visit moving without rushing a scared patient

Tell me about a time you caught a mistake in a patient's chart or history before it caused a problem.

attention to detail and accountability in documentation

Tell me about a time a physician gave you unclear or rushed instructions during a busy clinic day. What did you do?

ability to communicate with providers and ask clarifying questions under pressure instead of guessing

Technical

Walk me through how you'd prep a patient before the ophthalmologist comes in, from the moment they sit in your chair.

whether the candidate has a real, organized workflow for history-taking and pretesting rather than a vague description

Tell me about your experience with tonometry and applanation. What's your process for making sure the pressure reading is accurate?

hands-on competence with a core diagnostic test and understanding of common sources of error

Can you explain what you're doing during a lensometry reading and why it matters for the visit?

whether the candidate understands the purpose behind the test, not just the button-pushing

How do you handle sterilizing and calibrating instruments between patients when the schedule is packed back to back?

whether infection control and equipment standards hold up under real time pressure

What's your experience assisting with A-Scans, corneal topography, or fundus photography, and which of those are you most comfortable running solo?

honest self-assessment of skill range across the full list of diagnostic equipment

What's your comfort level with the electronic medical record system and documenting test results in real time during a visit?

basic technology fluency needed to keep the clinic flow moving without slowing down the provider

Situational

Say a patient's visual field results don't match what they're telling you about their symptoms. What do you do?

judgment about when to flag a discrepancy to the physician instead of just recording numbers

Describe how you'd approach an exam differently for a young child versus an elderly patient with mobility issues.

understanding of age-specific care requirements called out in the job description

A patient comes in upset because their contact lenses don't fit right and they're due for a photo shoot tomorrow. How do you handle that conversation?

customer service instincts and ability to set realistic expectations without overpromising clinically

How comfortable are you working across three different locations in one week, and how do you keep track of supplies or equipment differences between sites?

adaptability and organization given the multi-site schedule this role requires

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02270 AMG Summit - Ophthalmology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday, 7:00AM-6:30PM, no holidays or weekends at this time. Hours are dependent on the provider’s schedule. Locations include: Summit, Hartland, and Waukesha. Pay Range: $25.30 - $37.95 Major Responsibilities: • Organizes and prepares exam rooms and work areas including: cleaning, stocking, ordering supplies, checking equipment, and putting away equipment. Organizes and prepares exam rooms, including: ordering supplies, stocking and cleaning equipment. • Prepares patient for exam and assists physician. Obtains and records ocular and medical history, medications, and chief complaint. Documents and communicates accurate and timely information regarding the patient's condition. • Performs basic to complex diagnostic tests and visual screenings, such as: visual field/acuity, tonometry / glaucoma pressures / applanations, topography, color vision testing, lensometry, A-Scans, ocular motility, measurement of the cornea using a keratometer, refraction, corneal topography, retinoscopy, blood pressure, and glare testing. • Performs refractometry to determine the refractive error of the eye. • Assists the ophthalmologist with surgical procedures and post-operative care or treatment. • Performs medical eye photography functions as directed by the physician, which may include taking general optic nerve, retinal and macular photos, and fluorescein angiograms, etc. • Assists patients with ordering and dispensing glasses and contact lenses. Performs contact lens polishing. • Maintains and calibrates equipment. • Sterilizes instruments using appropriate technique and procedures. • Assists with scheduling patients for post-operative, surgery and specialist appointments. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required. Education Required: • High School Graduate. Experience Required: • Typically requires 2 years of experience in a optometric assistant, ophthalmic assistant or ophthalmic technician role that includes experiences in performing basic to complex visual screenings, diagnostic tests, and procedures. Knowledge, Skills & Abilities Required: • Knowledge of sterile technique, how the eye works, and contact / lens wear. • Ability to educate and instruct patients on eye care and eyewear. • Excellent communication skills (oral and written). • Demonstrates a strong attention to detail and accuracy. • Proficient in the use of Microsoft office products, electronic mail and electronic medical records systems. Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders frequently throughout the workday. • Must be able to lift up to 25 lbs. without assistance. • Must have functional speech, vision, hearing, and touch. • Will be exposed to the following hazards on a frequent basis: mechanical, radiation, electrical, and chemical as well as blood and body fluids; therefore, must wear protective clothing or equipment as necessary. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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