JobsAdvocate Health

Optician - Full-time - Hartford

Advocate Health · Hartford, WI

Posted Aug 27, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient came in upset because their glasses didn't fit right or didn't feel like they expected. What did you do?

how the candidate handles dissatisfaction and turns it into a resolved outcome

Tell me about a time you had to fit eyewear for a child or an older adult with different needs than your typical patient. What did you adjust?

awareness of age-specific care and flexibility in approach

Describe how you keep patient records and third-party coverage information accurate when you're also on the sales floor helping people.

organizational discipline under competing demands

Tell me about a repair or adjustment that didn't go as planned. What happened and how did you fix it?

honesty about mistakes and ability to recover from them

On your feet most of the day, dealing with frequent exposure to a clinic environment. What keeps you steady and patient with people even during a long, busy shift?

stamina and temperament for the physical and interpersonal demands of the role

Technical

Walk me through how you'd interpret a prescription for someone who's never worn progressive lenses before and help them pick the right lens type.

whether the candidate can translate clinical prescription details into practical patient guidance

What's your process for taking optical measurements to make sure the fit and lens placement are accurate the first time?

depth of hands-on dispensing skill and attention to detail

What do you know about current lens materials and coatings, like high-index or anti-reflective options, and how do you decide what to recommend?

whether their product knowledge is current, not just from initial training

What's your experience with insurance coverage for eyewear, and how do you explain benefits or out-of-pocket costs to a patient without confusing them?

comfort navigating billing and third-party coverage conversations

Situational

A patient's frame arrives back from the lab and something's clearly off with the fit. What steps do you take before the patient even sees it?

quality control habits and whether they inspect work before it reaches the patient

How do you explain cleaning and handling instructions to a patient who's in a hurry or seems uninterested in listening?

ability to deliver necessary patient education without seeming pushy or rushed

If inventory counts don't match what's actually on the shelf, how would you go about figuring out what happened?

problem-solving approach to inventory discrepancies

You have two patients waiting and one needs a quick adjustment while the other needs a full consultation on new lenses. How do you handle that?

prioritization and time management on a busy floor

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The full job description

As published by Advocate Health.

Department: 39500 AVC Hartford: Store 1152 - Vision Center Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday 8:30-5:30 Tuesday & Thursday 8:00-5:00 Wednesday & Friday 8:30-5:00 Pay Range: $22.90 - $34.35 Major Responsibilities: • Interprets prescriptions and assists patients in selecting appropriate eyewear. Takes optical measurements. Measures and fits all eyewear. Instruct patients in cleaning and handling of eyewear. Evaluates patients with assistance in lens type based on their needs. • Repairs, adjusts and dispenses prescription lenses and frames. Inspects all eyewear to ensure quality prior to dispensing to patient. • Assists with maintenance of material and supply inventory. Assists in care and upkeep of department equipment, supplies and work area. • Maintains accurate and up-to-date patient records. Files records, which include patient charges and applicable third party coverage of eyewear. Assists in the preparation and writing of reports including daily deposits, inventory reports, and other reports as needed. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: NC/GA Divisions:  • Licensed as an Optician by the North Carolina State Board of Opticians required.  IL/WI Divisions:  • None required. Education Required: • High School Graduate. Experience Required: • Typically requires 1 year of experience in an optician role that includes dispensing eyeglasses, knowledge of equipment, lenses, frames and new optometry technology. Knowledge, Skills & Abilities Required: • Basic computer skills including experience using mainframe or personal computer, which includes Microsoft Office and Windows applications. • Good customer service and communication skills. Ability to communicate clearly with staff and patients through personal contact, telephone and writing. • Ability to establish and maintain effective working relationships with patients, physicians, and other allied health care personnel. • Must possess a high degree of accuracy and attention to detail. • Ability to read, interpret and apply departmental policies and procedures. Ability to apply written guidelines and work practices to make decisions and solve problems. • Skilled in the instruction of cleaning and handling eyewear. Physical Requirements and Working Conditions: • Frequent exposure to communicable diseases, body fluids, toxic substances, ionizing radiation, medical preparations and other conditions common to a clinic environment. • Standing or walking for extensive periods of time approximately 80% of workday. • Frequently lifts and carries supplies up to 10 lbs. • Operates all equipment necessary to perform the job. • Position may require travel, therefore, may be exposed to road and weather hazards. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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