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Operations Work Coordinator

Xcel Energy · Ashland, WI · $29.40–$41.90 an hour · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you improved how work was scheduled or tracked.

What they are checking: Whether they look for quality improvements, as the posting emphasizes.

How do you keep customers informed when their work gets delayed?

What they are checking: Whether they keep customer satisfaction in view while managing operations.

What would you do

An emergency outage comes in and pulls crews off planned work. How do you adjust the plan?

What they are checking: Whether they can re-prioritize quickly and communicate changes to crews and customers.

How do you keep safety in mind when scheduling work?

What they are checking: Whether they consider crew fatigue, weather and job hazards in planning.

A crew leader disagrees with how you've scheduled their work. What do you do?

What they are checking: Whether they can listen to field experience and still keep the overall plan on track.

How would you handle coordinating work across a large area from Ashland?

What they are checking: Whether they can plan for travel time and remote job sites in northern Wisconsin.

About the work

Walk me through how you'd build a daily work plan for field crews.

What they are checking: Whether they can match crews, equipment and materials to jobs efficiently.

How do you create and track work orders so nothing gets lost?

What they are checking: Whether they keep accurate records in a work management system.

How do regulatory requirements affect the work you'd coordinate at a utility?

What they are checking: Whether they understand compliance deadlines like inspections and maintenance cycles.

What reports would you use to show whether resources are being used well?

What they are checking: Whether they can measure productivity and backlog in a useful way.

Practice this interview out loud.

Offer builds a real interview for this exact role at Xcel Energy from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Xcel Energy.

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs. Position Summary Responsible for the maintenance and coordination of daily work plans that effectively and efficiently use resources with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance. Generate work orders and perform final review and closeout of completed work packets. Ensure a high level of accuracy within all operating systems to support data integrity. Essential Responsibilities • Create and maintain a daily work plan and daily crew roster. Adjust planned schedules on a day-to-day basis and assign crews for priority tasks in light of resource availability, scheduling conflicts and real-time progress reports from front line leaders. • Generate work orders and complete job closeout of all work packets within various systems. Analyze exception reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order. • Support the department, business unit, plant, or area by requesting locates, ordering materials, coordinating other utilities, or scheduling specialized equipment associated with daily operations. Provide backup to other Operations Work Coordinator and/or Associate positions. • Maintain data integrity within the various systems used to manage daily work execution, asset management and scheduling activities. Reconcile completed work packets to eliminate discrepancies in labor, material and transportation charges while comparing as-builts to match the work completed. • Work effectively with local supervisors and build/leverage strong partnerships with stakeholder groups to maximize productivity, utilization and operational efficiency of all resources Minimum Requirements • High School diploma or GED. Minimum three years related experience in the construction, design, maintenance or operations area (utility experience preferred). • Must have a good understanding of the regular work functions of the area including work order management, payroll, invoicing, materials, compliance, policies, safety, etc. • Demonstrated ability to schedule and manage work activities in a manner that meets customer and/or internal stakeholder requirements. • Proficiency with Microsoft Excel or other spreadsheet tools. • Ability to retrieve and manipulate data from reporting tools. • Knowledge of and ability to use a wide range of computer software applications which include Microsoft products, work management, mapping and scheduling/project management tools. Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments • Work that makes a difference • A team you can count of • Opportunities to grow • Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form . Non-Bargaining The anticipated starting base pay for this position is: $29.40 to $41.90 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 10/11/26 EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. Accessibility Statement Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form . For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.

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