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This position has closed. Essentia Health removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Operations Manager - General Surgery & Plastic Surgery

Essentia Health · Superior, WI · $84,365–$126,547 a year · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a process you improved in a clinic or practice. How did you measure whether it worked?

What they are checking: Whether they can show real results with numbers rather than describing activity.

Tell me about a time you had to hold a team member accountable for performance.

What they are checking: Whether they address problems directly and fairly instead of avoiding hard conversations.

How do you build a working relationship with physicians who may be skeptical of administrators?

What they are checking: Whether they earn trust with surgeons by being useful and following through, not by authority.

Tell me about a time you led a team through a change they didn't want.

What they are checking: Whether they can explain the why, listen to concerns and keep the change on track.

What would you do

You'd oversee General Surgery and Plastic Surgery in Duluth and partner with the Superior Clinic. How would you spend your first 90 days?

What they are checking: Whether they learn the teams and data before changing things, and have a plan for leading across two sites.

Surgeons say clinic templates don't give them enough time, while access numbers are falling. How would you work through that?

What they are checking: Whether they can use data and relationships to balance provider preferences against patient access.

A staff member says policies are followed differently in Duluth and Superior. How do you handle that?

What they are checking: Whether they can standardize practices across sites while listening to why differences exist.

A vendor issue is delaying supplies plastic surgery needs for procedures. What do you do?

What they are checking: Whether they act quickly to protect patient care while working the problem with supply chain and the vendor.

About the work

How do you manage a department budget when volume is down and expenses are running over?

What they are checking: Whether they understand practice finances, including staffing ratios, supply costs and revenue drivers.

What metrics would you watch weekly for a surgical specialty clinic?

What they are checking: Whether they know practice measures like new patient lag, no-show rate, surgical conversion and staff productivity.

Practice this interview out loud.

Offer builds a real interview for this exact role at Essentia Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Essentia Health.

Building Location: Building F - Duluth Clinic - 3rd Street Department: 2901300 GENERAL SURGERY - EH DC Job Description: Essentia Health is hiring an Operations Manager to support our General Surgery & Plastic Surgery departments at our Duluth Clinic. This leader will also have oversight and partnership with our Superior Clinic. This role is a full-time, day shift, salaried position and is fully benefit eligible. Education Qualifications: Job Description: In collaboration with senior leadership, leads large multi-specialty group practice(s) or large family practice(s) and business operations. Focused on operational activities within practice. The majority of time is spent overseeing area of responsibility, planning, prioritizing and/or directing the work/responsibilities of teams/colleagues. Goal achievement of the specified area is accomplished through strong management of teams/colleagues to ensure operational results. Maintains optimum patient care systems through effective fiscal and operational management, which includes ensuring policies, practices, and procedures are understood and followed by team members. Communicates with parties within and outside of own job function, which may include external customers or vendors. Responsible for managing teams, making and implementing adjustments and improvements of processes, systems or products to enhance performance of job area. Responsible for coaching, leading and mentoring emerging talent and developing the talent pipeline. Oversees compliance with regulatory and accreditation requirements and development and maintenance of Practice Manuals. Assures orientation and ongoing education for staff and has input into program and project development. This role requires experience managing projects, communicating effectively with multidisciplinary teams, and coordinating complex clinical schedules in a fast-paced healthcare environment. Required Education: • Bachelors degree • -OR - Associates degree in Nursing and ability to obtain bachelors degree within 3 years from date of hire. Required Experience: • 3 plus years of healthcare experience, preferably in a clinical setting OR completion of administrative fellowship through Essentia Health. Key Skills: • Strong project management and organizational skills • Excellent verbal and written communication abilities • Ability to coordinate complex clinical schedules • Strong attention to detail and follow-through • Ability to manage multiple priorities and deadlines • Problem-solving skills and ability to adapt in a fast-paced environment • Professionalism and ability to collaborate with cross-functional teams Preferred Qualifications: • Experience supporting change management as a leader • Experience leading a surgical team • 5 years of more of healthcare experience Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $84,364.80 - $126,547.20 Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.