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On-Call Social Worker-Mobile Crisis Response

Northwestern Medicine · DeKalb, IL · Part time · Health Care Provider

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You are at home until you are called and must be on site within thirty minutes. How does that fit your life?

What they are checking: The posting states both plainly.

Eight in the evening to half past eight, three to eight shifts a month including weekends and holidays. How does that fit your life?

What they are checking: The posting states the hours and the commitment precisely.

What would you do

How do you de-escalate someone in a behavioral health crisis?

What they are checking: The posting names mobile crisis teams dispatching to safely de-escalate crises.

What is different about responding in the community rather than in a hospital?

What they are checking: The posting names community-based mobile crisis response.

How do you keep yourself safe on a call?

What they are checking: Going into an unknown setting alone is the risk this role carries.

When would you involve police, and when would you keep them out of it?

What they are checking: The most consequential judgment a mobile crisis responder makes.

How do you set up a disposition that actually holds after you leave?

What they are checking: The posting names coordinating options and services through collaboration and consultation.

How do you support a family as well as the patient?

What they are checking: The posting names services to the patient and the patient's family.

About the work

Tell me about your mental health experience.

What they are checking: The posting requires a social work degree with documented mental health training.

How do you assess someone's immediate safety?

What they are checking: Risk assessment is the decision this job turns on.

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The full job description

As published by Northwestern Medicine.

On-Call Social Worker - Mobile Crisis Response Team *Stationed at home unless called in. Must be on-site within 30 minutes of a call. Required: Bachelors with major in social work or related field with equivalent in education, training, or experience and documented mental health training or experience. Hours: 8:00 PM-8:30 AM (3-8 shifts per month, including weekends and holidays). The On Call Social Worker-Kish reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Mobile Crisis Response Teams (MCRT) are community-based services that dispatch mental health professionals to safely de-escalate behavioral health crises on-site. They provide immediate evaluations, safety planning, and crisis stabilization as a trauma-informed alternative to law enforcement or emergency room visits. Responsibilities: • The Social Worker is responsible for providing high quality services to the patient and the patient's family to promote optimal social and emotional functioning. • These services include direct service to patients and their families both on an inpatient and outpatient basis. • The Social Worker coordinates options and services to meet the patients' needs through collaboration and consultation with physicians and other healthcare personnel. • On-call social services are provided primarily to patients in the Emergency Department; however, the Medical, Surgical, ICU, Pediatrics and Obstetrics may also require the services of an on-call worker. Required • Bachelors with major in social work or related field with equivalent in education, training, or experience and documented mental health training or experience. • Documented experience providing direct service to patients. • Knowledge of the mental health code. • Knowledge of normal characteristics of growth and development throughout the span of life. • Demonstrates ability to work productively and effectively in a timely manner, ability to function well as a member of a multidisciplinary team, and ability to represent the program well in interactions both inside and outside the host hospital. Preferred • N/A Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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