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NagaWaukee Ice Arena - Head Ice Arena Attendant

Waukesha County · Waukesha, WI · $14.69–$20.26 an hour · Variable time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

A user group complains the ice is not right. How do you handle it?

What they are checking: Whether they handle complaints from repeat groups well, since user groups book regularly and their satisfaction keeps the arena running.

The county runs a second arena with the same head attendant role posted alongside this one. Why this arena?

What they are checking: Whether they have a real reason for choosing this arena, since the county posted the same role at two locations.

What would you do

You'd supervise part-time attendants. How do you set expectations with someone working ten hours a week?

What they are checking: Whether they can set clear expectations for part-time staff, since people working a few hours a week need simple, consistent guidance.

Something goes wrong with the compressor or the resurfacer during a booked session. What do you do?

What they are checking: Whether they handle equipment failures calmly with users waiting, since compressor or resurfacer problems can stop a booked session.

What would you check on the building before locking up for the night?

What they are checking: Whether they take closing duties seriously, since missed checks at lockup can lead to damage or safety problems overnight.

Skaters and equipment share the same space. What would you watch for to keep people safe?

What they are checking: Whether they watch for hazards where skaters and equipment meet, since shared space is where accidents most often happen.

The schedule is year round at ten to fifteen hours a week including nights, weekends and some holidays, at $14.69 to $20.26 an hour, with a background and driver's licence check. Does all of that work for you?

What they are checking: Whether the schedule, pay and background checks all work for them, since confirming terms early saves time for both sides.

About the work

This role supervises part-time staff and operates ice equipment at a county arena. What ice arena or facilities work have you done?

What they are checking: Whether they have real arena or facilities experience, since this role supervises staff and runs heavy ice equipment.

Walk me through preparing the ice before a full day of bookings.

What they are checking: Whether they can describe preparing ice for a full day, since a reliable routine keeps bookings on time and the surface safe.

This arena runs hockey, figure skating, lessons and public skate. How does the ice need to differ for those?

What they are checking: Real depth about ice, which separates an operator from an attendant

Practice this interview out loud.

Offer builds a real interview for this exact role at Waukesha County from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Waukesha County.

SALARY RANGE $14.69 - $20.26 WORK ASSIGNMENT DETAILS Do you enjoy opportunities to use and grow your skills? Do you want to improve the world? If you said “yes” enthusiastically, then APPLY RIGHT NOW! The Waukesha County Park System is seeking dedicated, innovative, and genuine individuals to join our top-notch team as a Head Ice Arena Attendant. This isn’t just a job (well, it is), but it is also an opportunity to be part of an amazing team that delivers outstanding experiences to our customers, protects our natural resources, and thrives on unique challenges daily. Our team members are our greatest assets, and we value everyone at every level. The Waukesha County Park System offers an energetic culture that invites collaboration and provides encouragement to learn and succeed. This position is a great opportunity for someone who is passionate about serving their community, is naturally friendly, and isn’t afraid of a little hard work. Work Schedule: this position is intended to work year around, 10-15 hours per week. Must be able to work nights, weekends, and some holidays. Prior to hiring, the final candidate may be subject to work/education/certification reference(s) and pass a criminal background and driver's license check. CLASSIFICATION SPECIFICATION Example of Duties: • Supervises part-time staff. • Operates ice equipment. • Assists in running "Learn to Skate". • Watches over ice skaters (on the ice, while skating), ensuring safe activity. • Operates POS cash register and adheres to cash handling policies. • Opens and closes the facility. • Provides great customer service. • Interacts with customers and coworkers in a pleasant and professional manner. • Maintains safe working conditions and sanitary work area. • Performs basic cleaning (sweeping, mopping, and trash removal). • Performs other duties as assigned. Minimum Qualifications Essential Knowledge and Abilities • Ability to skate. • Ability to provide, and follow, oral and written instructions. • Ability to work independently or in a team environment. • Ability to communicate effectively both orally and in writing, including providing excellent customer service. • Ability to safely operate equipment necessary to perform the duties of the position. • Ability to establish and maintain effective working and public relations with co-workers, supervisors, and the public. • Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles. • Ability to stand, walk, bend, squat, stoop, kneel, crouch, reach, push/pull, and lift up to 10-20 lbs. on an occasional basis. You must meet these Minimum Training and Experience requirements: • 18 years of age • 8th grade education. • Valid driver's license. • Some recent supervisory work experience. • Some recent cash handling and customer service work experience. Preferred: • Operation of ice equipment. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

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