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Naga-Waukee Ice Arena - Attendant / Concessionaire

Waukesha County · Waukesha, WI · $11.33–$15.76 an hour · Variable time

Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role watches over skaters and runs concessions at a county ice arena. What customer-facing work have you done?

What they are checking: Whether they have done customer-facing work before, since this role combines rink supervision with serving the public at concessions.

A parent complains to you about something outside your control. How do you respond?

What they are checking: Whether they stay courteous with upset parents, since good service matters at a county facility even when the issue is not theirs.

The head attendant role at this same arena is posted alongside this one at a higher rate. Why this one?

What they are checking: A real reason for the junior seat of a pair

What would you do

You'd supervise skaters on the ice. What would you be watching for?

What they are checking: Whether they know what to watch for on the ice, since attentive supervision prevents injuries before they happen.

Someone falls hard on the ice. Walk me through what you do.

What they are checking: Whether they respond calmly and correctly to an injury, since falls on ice are common and quick care matters.

A group of teenagers is skating dangerously and ignoring you. What do you do?

What they are checking: Whether they can correct unsafe teenagers firmly and respectfully, since dangerous skating puts everyone on the ice at risk.

You'd run concessions as well. How do you handle a queue and the ice at the same time?

What they are checking: Whether they can manage concessions while keeping an eye on the ice, since this job requires both at the same time.

What would you check before opening the rink for a public session?

What they are checking: Whether they check the rink for hazards before opening, since a consistent routine prevents injuries during public sessions.

The schedule is year round at ten to fifteen hours a week including nights, weekends and some holidays, at $11.33 to $15.76 an hour, with a background and driver's licence check. Does that work for you?

What they are checking: Whether the schedule, pay and background checks all work for them, since confirming these early prevents later surprises.

About the work

How do you handle cash accurately when you are also watching the rink?

What they are checking: Whether they handle cash accurately while distracted, since watching the rink and running a register compete for attention.

Practice this interview out loud.

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The full job description

As published by Waukesha County.

SALARY RANGE $11.33 - $15.76 WORK ASSIGNMENT DETAILS Do you enjoy opportunities to use and grow your skills? Do you want to improve the world? If you said “yes” enthusiastically, then APPLY RIGHT NOW! The Waukesha County Park System is seeking dedicated, innovative, and genuine individuals to join our top-notch team as a Ice Arena Attendant/Concessionaire. This isn’t just a job (well, it is), but it is also an opportunity to be part of an amazing team that delivers outstanding experiences to our customers, protects our natural resources, and thrives on unique challenges daily. Our team members are our greatest assets, and we value everyone at every level. The Waukesha County Park System offers an energetic culture that invites collaboration and provides encouragement to learn and succeed. This position is a great opportunity for someone who is passionate about serving their community, is naturally friendly, and isn’t afraid of a little hard work. Work Schedule: this position is intended to work year around, 10-15 hours per week. Must be able to work nights, weekends, and some holidays. Prior to hiring, the final candidate may be subject to work/education/certification reference(s) and pass a criminal background and driver's license check. CLASSIFICATION SPECIFICATION Example of Duties: • Watches over ice skaters (on the ice, while skating), ensuring safe activity. • Assists with skate lessons and scorekeeping. • Passes out and cleans skates. • Sells beverages and snacks. • Operates POS cash register and adheres to cash handling policies. • Maintains safe working conditions and sanitary work area. • Performs basic cleaning (sweeping, mopping and trash removal). • Provides great customer service. • Interacts with customers and coworkers in a pleasant and professional manner. • Performs other duties as assigned. Minimum Qualifications Essential Knowledge and Abilities: • Ability to skate. • Ability to accurately count and handle money. • Knowledge of basic food safety and handling. • Ability to follow oral and written instructions. • Ability to work independently or in a team environment. • Ability to communicate effectively both orally and in writing, including providing excellent customer service. • Ability to establish and maintain effective working and public relations with co-workers, supervisors, and the public. • Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles. • Ability to stand, walk, bend, squat, stoop, kneel, crouch, reach, push/pull, and lift up to 10-20 lbs. on an occasional basis. You must meet these Minimum Training and Experience requirements: • 15 years of age • 8th grade education. • Some recent cash handling and customer service work experience. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

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