JobsAdvocate Health

Multi-Site Phlebotomist - Chicago

Advocate Health · Chicago, IL

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a hard stick, maybe an infant, an elderly patient, or someone with difficult veins. What did you do?

hands-on venipuncture skill across age groups and whether they know when to ask for help rather than keep sticking

Tell me about a time a physician or nurse needed a critical or stat result communicated right away. How did you handle getting that information to them?

understanding of critical value notification protocols and urgency under time pressure

Describe a time you had to explain a lab procedure to a patient who was confused or upset. How did you get them to cooperate?

communication and customer service skills with anxious or difficult patients

Tell me about a time you trained or showed a new employee or student how to do something in the lab. How did you make sure they actually understood it?

ability to mentor others, since the role includes instructing staff and students

Give me an example of a morning that got chaotic, maybe short-staffed or a backlog of patients, and how you kept things moving without cutting corners on safety.

composure and prioritization in a fast-paced environment without compromising protocol

Technical

Walk me through how you confirm a patient's identity before you draw blood, and what you do if the wristband or paperwork doesn't match what the patient tells you.

whether the candidate follows positive patient ID protocol without shortcuts, since misidentification is the biggest safety risk in this job

What steps do you take when a specimen arrives or is drawn and something is wrong with the label or the requisition doesn't match?

knowledge of specimen identification and rejection protocols to prevent testing errors

Can you describe the CLIA-waived testing you've performed, and how you handle quality control checks on that equipment?

direct experience with CLIA guidelines and QC discipline, since the job explicitly requires this

How comfortable are you entering results and running reports in a lab computer system, and have you used any electronic health record or LIS platform before?

basic computer literacy and data entry accuracy required for result documentation

Situational

This role covers three different clinic sites with start times that shift between 7 and 9 AM. How do you handle that kind of variability in your schedule and routine?

realistic fit with the multi-site, variable-shift structure of the role

Say you get to a site and the courier pickup for outgoing specimens is in fifteen minutes, but you still have a stat draw and a line of scheduled patients. How do you prioritize?

ability to triage competing time-sensitive tasks under pressure

A patient tells you they're afraid of needles and starts to look pale or shaky during the draw. What do you do in that moment?

patient safety awareness and calm bedside manner during an adverse reaction

What would you do if you noticed your supply of collection tubes or safety needles was running low with patients still to see that day?

proactive inventory management and problem-solving before it becomes a patient care issue

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60000 IL ACL Laboratories - Administration: Lab Ambulatory Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: This is a multi-site position . The teammate will be responsible for providing coverage at three separate locations based on business needs. Assigned Locations: AMG Webster – 1435 Webster Ave., Chicago, IL AMG Irving & Western – 4025 N. Western Ave., Chicago, IL AMG Six Corners – 3936 N. Milwaukee Ave., Chicago, IL Schedule: Monday–Friday Start times will vary between 7:00 AM and 9:00 AM , based on operational needs working an 8.5 hour shift. Rotational Saturdays: 7:00 AM–1:00 PM Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Education Required: • High school diploma or equivalent Experience Required: • 1 year phlebotomy experience, preferred Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner.   This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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