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Mortgage Loan Officer - Chicago, IL

Huntington Bank · Downers Grove, IL · $10.00–$11.54 an hour · Full time

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Where does your mortgage business come from today, and how would you build referral sources in Waukegan and Downers Grove?

What they are checking: Whether they have a real plan with realtors, builders and branch partners rather than waiting for leads.

Tell me about a loan that almost fell apart before closing. What did you do to save it?

What they are checking: Ownership from approval through closing and calm problem solving with underwriting and the borrower.

Tell me about your current pipeline and how you would bring your book of business here.

What they are checking: Production track record and realistic expectations about ramp-up.

How do you keep clients and agents updated so nobody is surprised at closing?

What they are checking: Communication habits that protect referral relationships, which depend on smooth closings.

What would you do

How do you work with the branch teams to get internal referrals without becoming a nuisance?

What they are checking: Partnership skills with bankers, since internal referrals are a named source of business in this role.

An underwriter asks for documentation the borrower is frustrated about providing. How do you handle that?

What they are checking: Explaining underwriting requirements to customers while keeping the file moving and compliant.

How do you decide when to offer other bank products to a mortgage customer?

What they are checking: Consultative cross-selling based on the customer's needs, which the posting calls out.

About the work

A first-time buyer asks whether FHA or conventional is better for them. How do you walk them through it?

What they are checking: Product knowledge explained plainly, including down payment, mortgage insurance and credit tradeoffs.

When would you suggest a portfolio or construction loan instead of a standard agency product?

What they are checking: Knowledge of the full product range the posting lists, and matching it to the borrower's situation.

How do you stay inside fair lending and NMLS rules while still selling actively?

What they are checking: Compliance awareness, since loan officers carry personal licensing risk.

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The full job description

As published by Huntington Bank.

Description Summary: The Mortgage Loan Officer - Retail position provides Simply the Best customer service to each customer at all times. Responsibilities include using internal and external referral sources to develop mortgage loan business; builds and maintains business relationships within the community. Duties & Responsibilities: • Develops new and expands internal and external referral sources to grow mortgage business • Using consultative selling techniques, advises clients on mortgage loan options and other financial products. • Provides excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting. • Responsible for maintaining client relationships. • Advises customers on the completion of loan applications. • Performs other duties as assigned. Basic Qualifications: • High school diploma or GED • One or more years of mortgage loan origination experience, preferably at a bank • NMLS license Preferred Qualifications: • Pipeline and book of business • Bachelor's degree preferred • Knowledge of mortgage loan products (conventional, FHA/VA, construction lending and portfolio programs) • Knowledge of mortgage procedures, documentation, and underwriting guidelines • Demonstrated ability to identify opportunities to cross-sell financial products and services • Effective written and verbal communication skills • Strong organizational skills •Ability to multi-task • PC - Internet skill #LI-NA1 #LI-Hybrid Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $10.00-$11.54 Hourly Non-Recoverable Draw (reconciled against earned incentive compensation) The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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