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Merchandise Supervisor Full Time

TJX Companies · Hoffman Estates, IL · $16.00–$16.50 an hour · Full time

Posted Sep 7, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team through a large shipment or project. What did you do to keep everyone moving?

What they are checking: Whether they've actually led work, not just done it, since the supervisor orchestrates every truck delivery.

Tell me about a time you trained someone new on a task. How did you know they really had it?

What they are checking: Whether they teach by showing and checking back, since training associates on processing principles is a core duty.

Tell me about a time you had to hold coworkers to a standard, like tagging or security, when they wanted to cut corners.

What they are checking: Whether they can keep standards without losing the team's respect, which is the hardest part of moving into a lead role.

The posting mentions maintaining confidentiality. Tell me about a time you had information you couldn't share.

What they are checking: Whether they can be trusted with associate and store information as they take on leadership responsibility.

What would you do

While freight is heavy, a customer asks your team a question and two associates ignore her. What do you do?

What they are checking: Whether they keep customer service alive in the processing team, since the role still owns the customer experience.

A truck arrives bigger than expected and you're short two associates. How do you plan the processing?

What they are checking: Whether they can prioritize what reaches the floor first and assign people so goods keep flowing.

One associate is consistently slower than the rest and it's holding up processing. How do you handle it?

What they are checking: Whether they coach with specifics and respect instead of ignoring it or embarrassing the person in front of others.

You need the Coordinator on Duty's input on freight flow, but they're handling a customer issue. What do you do?

What they are checking: Whether they coordinate across the store and time their requests well, which keeps goods moving without stepping on others.

The backroom is overflowing and the store manager wants it cleared by the weekend. What's your plan?

What they are checking: Whether they can break a big goal into daily targets and staffing, rather than hoping it just gets done.

About the work

How would you tell whether your processing team worked efficiently on a given shift?

What they are checking: Whether they think in measurable terms like cartons processed and floor coverage, not just a general sense of busyness.

After a delivery, how do you decide which merchandise needs to get to the floor first?

What they are checking: Whether they think about floor gaps, what's selling and seasonal timing rather than processing boxes in arrival order.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor • Trains and mentors Associates on established merchandising and processing principles • Ensures merchandise is properly tagged, hung, secured, and coded • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed • Monitors productivity of team and coaches as necessary • Organizes and rotates back stock for easy replenishment • Maintains and upholds merchandising philosophy and signage standards • Maintains all organizational, cleanliness and recovery standards for the backroom area • Ensures compliance with recycling and, where applicable, hazardous waste programs • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Superior communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Capable of lifting heavy objects with or without reasonable accommodation • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2700 Sutton Rd Location: USA TJ Maxx Store 1043 Hoffman Estates IL This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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