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9am to 5pm Merchandise Associate $15-$15.50

TJX Companies · Hoffman Estates, IL · $15.00–$15.50 an hour · Full time

Posted Sep 7, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This TJ Maxx role in Hoffman Estates runs 9am to 5pm. Can you reliably work those hours on the days we need?

What they are checking: Whether they can commit to a fixed daytime schedule the store is planning around.

Tell me about a time you worked on your own for most of a shift. How did you stay productive?

What they are checking: Self-direction during daytime hours when the floor is quieter.

Tell me about a time you helped a coworker finish their work.

What they are checking: Team spirit, which supports the positive store culture the posting describes.

What would you do

A customer asks for help finding a gift. How would you help?

What they are checking: Engaging customers and helping them search a constantly changing off-price floor.

How would you mention our credit card or loyalty program to a customer?

What they are checking: Comfort promoting programs naturally, which every associate is expected to do.

You find merchandise in the wrong department. What do you do?

What they are checking: Attention to detail in returning items to where customers expect to find them.

A customer is upset that an item they saw yesterday is gone. How do you respond?

What they are checking: Whether they can explain kindly that off-price stock changes daily and then offer the customer good alternatives.

What would you do if you saw someone remove a security tag?

What they are checking: Alerting management rather than confronting, in line with loss prevention standards.

About the work

Walk me through how you'd keep a department organized during the day.

What they are checking: Understanding that recovery is constant work that keeps the store shoppable.

How do you count back change after a cash sale?

What they are checking: Cash accuracy in case they're cross-trained on the register, as the posting lists.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2700 Sutton Rd Location: USA TJ Maxx Store 1043 Hoffman Estates IL This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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