Jobs › TJX Companies

Merchandise sales associted

TJX Companies · Chicago, IL · $17.05–$17.55 an hour · Part time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

Apply at TJX Companies

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do you want to work at Marshalls?

What they are checking: Whether they have a real interest in retail and the off-price shopping experience.

Tell me about a time you made a customer's day better.

What they are checking: Whether they connect with customers in a genuine, friendly way.

Tell me about a time you had to learn several different jobs at once.

What they are checking: Whether they are open to being cross-trained in different areas of the store.

How do you stay friendly and patient during a long, busy weekend shift?

What they are checking: Whether they can keep good service going when they're tired.

How do you take feedback from a supervisor?

What they are checking: Whether they can listen and improve without getting defensive.

What would you do

A customer asks whether we'll get more of a shoe they love in their size. How do you answer when our stock changes all the time?

What they are checking: Whether they can be honest about off-price inventory while still keeping the customer happy.

How would you handle it if your drawer came up short at the end of the shift?

What they are checking: Whether they report problems honestly and follow procedure rather than hide them.

What do you do when you have no customers to help and no one has given you a task?

What they are checking: Whether they take initiative to keep the store clean and organized.

An upset customer wants to speak to a manager, but none are free right now. What do you do?

What they are checking: Whether they can keep someone calm and listened to while help is on the way.

What would you do if you saw a coworker give a friend a discount they didn't qualify for?

What they are checking: Whether their honesty holds up when a coworker is breaking the rules.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 600 N Michigan Avenue Building Location: USA Marshalls Store 0690 Chicago IL This position has a starting pay range of USD $17.05 to $17.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Apply at TJX Companies