Merchandise Associate Part Time Irving Park
Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you helped a customer who was having trouble finding what they wanted.
What they are checking: Whether they naturally engage customers rather than waiting to be asked.
Tell me about a time you were moved to a job you hadn't done before. How did you get up to speed?
What they are checking: Whether they can be cross-trained across areas without getting flustered.
What does good customer service look like to you in a store where people come to hunt for deals?
What they are checking: Whether they understand the treasure hunt feel and how to make shoppers enjoy it.
Tell me about a time you worked with a team to get something done under time pressure.
What they are checking: Whether they pitch in and support a positive store culture during rushes.
What would you do
This is a part-time role at our Irving Park store. What does your weekly availability look like, and how flexible can you be around the holidays?
What they are checking: Whether their schedule fits a store that needs coverage at busy times like evenings and weekends.
A customer at checkout says no to the store credit card. How do you bring it up without being pushy?
What they are checking: Whether they can promote credit and loyalty programs in a natural way that still respects the customer.
Off-price stores get messy fast. How do you keep a department organized when it's busy?
What they are checking: Whether they can keep up with recovery work while still helping shoppers.
A customer wants to return something without a receipt and gets upset when you explain the policy. What do you do?
What they are checking: Whether they stay calm, follow the procedure and bring in a manager when needed.
If you noticed a coworker skipping a loss prevention step, how would you handle it?
What they are checking: Whether they take honesty and store standards seriously even when it's awkward.
About the work
How would you count change back to a customer at the register, and why does doing it the same way every time matter?
What they are checking: Whether they understand that a steady cash routine prevents mistakes and shortages.
Practice this interview out loud.
Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by TJX Companies.