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Merchandise Associate Part Time Irving Park

TJX Companies · Chicago, IL · $17.05–$17.55 an hour · Part time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a customer who was having trouble finding what they wanted.

What they are checking: Whether they naturally engage customers rather than waiting to be asked.

Tell me about a time you were moved to a job you hadn't done before. How did you get up to speed?

What they are checking: Whether they can be cross-trained across areas without getting flustered.

What does good customer service look like to you in a store where people come to hunt for deals?

What they are checking: Whether they understand the treasure hunt feel and how to make shoppers enjoy it.

Tell me about a time you worked with a team to get something done under time pressure.

What they are checking: Whether they pitch in and support a positive store culture during rushes.

What would you do

This is a part-time role at our Irving Park store. What does your weekly availability look like, and how flexible can you be around the holidays?

What they are checking: Whether their schedule fits a store that needs coverage at busy times like evenings and weekends.

A customer at checkout says no to the store credit card. How do you bring it up without being pushy?

What they are checking: Whether they can promote credit and loyalty programs in a natural way that still respects the customer.

Off-price stores get messy fast. How do you keep a department organized when it's busy?

What they are checking: Whether they can keep up with recovery work while still helping shoppers.

A customer wants to return something without a receipt and gets upset when you explain the policy. What do you do?

What they are checking: Whether they stay calm, follow the procedure and bring in a manager when needed.

If you noticed a coworker skipping a loss prevention step, how would you handle it?

What they are checking: Whether they take honesty and store standards seriously even when it's awkward.

About the work

How would you count change back to a customer at the register, and why does doing it the same way every time matter?

What they are checking: Whether they understand that a steady cash routine prevents mistakes and shortages.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 6456 West Irving Pk Rd Location: USA TJ Maxx Store 0621 Chicago IL This position has a starting pay range of $17.05 to $17.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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