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Medical Assistant Urology

Mercyhealth · Woodstock, IL · $18.28–$28.69 an hour · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you supported a patient anxious about a possible cancer diagnosis.

What they are checking: Whether they show warmth and calm with patients awaiting results like PSA or biopsy findings.

Tell me about a time you kept a busy schedule on track while still being thorough.

What they are checking: Whether they can balance speed and accuracy in a busy clinic.

What would you do

This is a urology clinic in Woodstock. What kinds of visits and procedures do you expect to help with?

What they are checking: Whether they understand urology's mix of prostate checks, kidney stones, bladder issues and in-office procedures.

A patient calls with severe flank pain, fever and vomiting. What do you do?

What they are checking: Whether they recognize a possible infected kidney stone and get clinical staff involved right away.

About the work

How do you collect a clean-catch urine sample, and how do you explain it to a patient?

What they are checking: Whether they can give clear instructions so the sample is useful and not contaminated.

How do you do a bladder scan, and what do you do with the result?

What they are checking: Whether they know how to measure post-void residual and record it accurately for the provider.

Walk me through how you set up for a cystoscopy in the office.

What they are checking: Whether they know sterile setup, patient positioning and equipment handling for this common urology procedure.

Urology involves sensitive topics. How do you help patients feel comfortable talking about symptoms?

What they are checking: Whether they stay matter-of-fact and respectful so patients share honest information.

How do you handle referrals and authorizations for imaging or procedures in urology?

What they are checking: Whether they follow up so patients aren't delayed waiting for approvals.

How do you keep catheter and procedure supplies stocked and in date?

What they are checking: Whether they check expiration dates and reorder before running out.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE Approved CPR or BLS certification required within 90 days. Medication injection training and pharmacology is a required competency to perform medication administration. OTHER SKILLS AND ABILITIES N/A LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $18.28 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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