JobsAdvocate Health

Medical Assistant - Pediatrics Residency Clinic, (Park Ridge)

Advocate Health · Oak Lawn, IL

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a parent was anxious or upset about their child's care. What did you do?

composure and communication skills with worried caregivers, not just patients

Tell me about a time you documented something in the electronic health record and later realized you'd made an error. What did you do?

attention to detail and accountability around EHR accuracy

Tell me about a time you had to calm down or de-escalate a situation with a patient or family member who was getting upset or agitated.

de-escalation skills, which the posting specifically calls out as a physical requirement

Tell me about a time you disagreed with how a coworker or provider handled something with a patient. How did you bring it up?

ability to speak up appropriately within a hierarchical clinical team

Technical

Walk me through how you take a full set of vital signs on a two-year-old who is squirming and upset.

hands-on pediatric technique and ability to adapt standard procedures to a difficult patient

Describe your experience giving vaccines or medications to kids. What do you do differently with pediatric patients versus adults?

actual clinical competence and safety awareness specific to pediatrics

What point-of-care tests or lab specimen collections have you done, and how comfortable are you drawing blood or collecting specimens from young children?

concrete lab skills and honesty about limits of experience

What experience do you have working with pediatric patients specifically, whether newborns, sick visits, or chronic disease management like asthma or diabetes?

depth of pediatric-specific background versus general MA experience

Situational

This clinic has residents rotating through constantly, along with attendings and APNs. How do you make sure you're following the right instructions when the person giving them changes so often?

ability to work within a teaching environment and manage communication across many different providers

A child comes in for a well visit but you notice something during intake that concerns you, maybe a bruise pattern or a comment the parent makes. What do you do?

judgment around escalation, mandatory reporting awareness, and staying in scope

This role has a rotating Saturday shift and one evening shift a week on top of the regular schedule. How do you handle a schedule like that alongside everything else going on in your life?

realistic fit with the schedule and honesty about availability

How do you prioritize when you have multiple exam rooms filled, a provider asking for something, and the phone ringing at the front desk?

multitasking and prioritization in a busy ambulatory clinic

This job involves lifting up to 35 pounds and doing sliding transfers of 150 pounds with help. Have you done physical tasks like that before, and is there anything that would make that hard for you?

honest self-assessment of physical capability for the role's demands

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 01451 AMG Lutheran General Residency - Pediatrics: Residency Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Clinic Hours: Monday-Thursday 8:00am-8:00pm Friday 8:00am-5:00pm Saturday 8:00am-12:00pm Closed all major holidays and Sunday. Pay Range: $21.85 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Previous Peds experience a plus What You’ll Do: Schedule: Monday through Friday, 40-hour per week schedule Rotating Saturday requirement and one evening shift requirement per week. As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Advocate Medical Group Yacktman Pediatrics , affiliated with Lutheran General Hospital, is one of the largest pediatric primary care clinics. We are a residency clinic with 60 residents rotating between inpatient and outpatient settings, along with 10 physicians and 2 APNs. Our clinic provides routine physicals, newborn and well-childcare, sick visits, chronic disease management, and more. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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