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Medical Assistant Neurology and Sleep Clinic

Mercyhealth · Rockford, IL · $18.28–$28.69 an hour · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with a patient who was confused or repeated questions. How did you stay patient?

What they are checking: Whether they keep kindness and calm with patients who have cognitive changes.

Tell me about a time you coordinated a referral for testing like an MRI or EEG.

What they are checking: Whether they can follow through on multi-step referrals that need insurance approval.

Tell me about a time you made a process in the clinic run smoother.

What they are checking: Whether they look for small improvements, which ties to the QI duties in the posting.

What would you do

This is a Neurology and Sleep Clinic in Rockford. What kinds of patients do you expect to see?

What they are checking: Whether they understand the mix of headaches, seizures, memory problems, movement disorders and sleep apnea.

A patient has a seizure in the waiting room. What do you do?

What they are checking: Whether they know basic seizure safety, like protecting the head, timing it and calling for help.

How do you handle a phone call from someone saying a patient's headache is the worst of their life?

What they are checking: Whether they recognize an emergency warning sign and get clinical help right away.

About the work

Walk me through how you room a patient coming in for a memory concern with a family member.

What they are checking: Whether they include the caregiver, gather history carefully and respect the patient's dignity.

How would you help a patient understand a home sleep study or CPAP follow-up?

What they are checking: Whether they can explain sleep study steps and gather CPAP data or questions for the provider.

Patients with neurological conditions may have trouble walking or speaking. How do you adjust your approach?

What they are checking: Whether they plan for fall safety and give extra time and patience during rooming.

How do you make sure reminder calls include the prep instructions patients need for a test?

What they are checking: Whether they give clear prep details so tests don't get canceled or repeated.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE Approved CPR or BLS certification required within 90 days. Medication injection training and pharmacology is a required competency to perform medication administration. OTHER SKILLS AND ABILITIES N/A LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $18.28 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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