JobsAdvocate Health

Medical Assistant (MA) - Various Surgical Clinics

Advocate Health · Park Ridge, IL

Posted Aug 22, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was nervous or scared before a procedure. What did you do?

bedside manner and ability to calm patients in a surgical setting where anxiety is common

Describe a time you caught a mistake before it reached the patient, maybe a wrong dose, a mislabeled specimen, or a chart error.

attention to detail and willingness to speak up, since surgical errors carry high stakes

Have you ever had to help physically move or transfer a patient who couldn't do it themselves? What was that like?

realistic awareness of the physical demands, including sliding transfers with a second person

Tell me about a time you had to coordinate closely with a nurse or physician on a patient's care. What made that partnership work?

ability to function as part of a care team rather than working in isolation

Technical

Walk me through how you'd room a patient at the start of a surgical clinic visit, from the time you call them back to when the provider walks in.

whether the candidate has a real, consistent workflow for vitals, history, and prepping the exam room rather than a vague answer

Tell me about your experience drawing blood or collecting specimens. What's the trickiest stick or draw situation you've handled?

actual hands-on phlebotomy competence, since it's called out as preferred but clearly used daily

What point-of-care tests have you run, and what do you do if a result looks off or doesn't match what the patient is telling you?

whether they understand quality control and know to flag discrepancies instead of just recording numbers

How do you document in the electronic health record while you're also trying to keep a conversation going with the patient?

comfort with EHR workflow and ability to multitask without losing the human connection

How do you make sure you're following protective protocols when you're handling specimens, sharps, or anything exposed to blood or body fluids?

basic safety discipline around bloodborne pathogens and PPE use

Situational

This role rotates between Park Ridge, Buffalo Grove, Des Plaines, and Lincolnwood. How do you handle working with different teams and different routines week to week?

adaptability and whether they'll actually be reliable across multiple sites with different staff and equipment

A provider asks you to give a vaccine or medication but the order in the system looks incomplete or unclear. What do you do?

judgment around medication safety and whether they escalate instead of guessing

Tell me about a day when the schedule fell apart, patients ran late, a procedure took longer than planned. How did you keep things moving?

composure and prioritization under the pressure of a full surgical clinic day

If a patient became agitated or combative in the exam room, how would you respond?

knowledge of de-escalation and safety protocol versus panic or overreaction

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02400 AMG Park Ridge 1875 Dempster POB - Surgery Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Schedule: Monday-Friday. 8.5 hour days with a lunch. Start/end times vary between 8:00 AM-5:30 PM. Pay Range: $21.85 - $32.80 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .   What You’ll Do:   Schedule: Monday-Friday. 8.5 hour days with a lunch. Start/end times vary between 8:00 AM-5:30 PM. As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  Locations:   Rotate between locations in Park Ridge, Buffalo Grove, Des Plaines, and Lincolnwood. Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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