JobsAdvocate Health

Medical Assistant (MA) - Urology Clinic

Advocate Health · Pleasant Prairie, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient seemed embarrassed or reluctant to talk about their symptoms. How did you handle that conversation?

comfort and tact handling sensitive urology topics like incontinence, sexual health, or catheter care

Tell me about a time you had to give an injection or medication to a nervous or difficult patient.

clinical skill combined with patient management under stress

Tell me about a time you had to assist a provider during a procedure that made you or the patient uncomfortable.

professionalism and composure during invasive or sensitive procedures common in urology

Describe a time you had to work closely with a nurse or physician to get a patient ready quickly. What made that partnership work?

teamwork and communication within the care team

Tell me about a time your schedule or plan for the day fell apart and you had to reprioritize on the fly.

adaptability given the tight, fully booked clinic schedule described in the posting

Technical

Walk me through how you take and record a patient's vital signs and history before the provider comes in.

basic clinical competency and consistency with standard MA workflow

What's your experience with phlebotomy and specimen collection, and how comfortable are you with point-of-care testing like urinalysis?

whether the preferred phlebotomy skill and lab tasks are actually in hand

How do you document care in the electronic health record, and what do you do if you realize you made an error after entering something?

attention to accuracy and honesty about mistakes in documentation

How do you make sure patient information stays confidential, especially with sensitive urology diagnoses?

understanding of HIPAA and discretion around stigmatized health conditions

This role involves lifting up to 35 pounds and helping with patient transfers using sliding techniques. Have you done this kind of physical work before, and how do you approach it safely?

physical readiness and awareness of proper body mechanics for patient handling

Situational

A patient shows up 20 minutes late for a procedure prep and the schedule is already tight for the day. What do you do?

ability to manage clinic flow without sacrificing patient care or teamwork

If a patient became agitated or combative during an exam, what steps would you take?

knowledge of de-escalation and safety protocol, referenced directly in the physical requirements

You notice a patient's vitals are outside normal range right before they're due to see the provider. What do you do?

clinical judgment and escalation habits, knowing when to flag versus wait

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 02380 AMG Pleasant Prairie - Urology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Monday and Wednesday 7:30a-4p, Tuesday and Thursday 8a-4:30p and Friday 8a-12p. Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   Conditions that affect the reproductive and urinary tract organs can interfere with your daily life. Yet people can be reluctant to discuss symptoms with their doctors because of embarrassment. The highly skilled and compassionate experts at our urinary clinics are easy to talk to. They’ll get to the cause of your symptoms and get you started with treatment when you need it.     We’re Looking For:   • High School Diploma or GED required .       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .     What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required .    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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