JobsAdvocate Health

Medical Assistant (MA) - Pediatric Clinic (Park Ridge)

Advocate Health · Oak Lawn, IL

Posted Aug 23, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

This is a residency clinic, so you'll be working alongside residents who are still learning, not just attending physicians. Tell me about a time you worked with someone less experienced than you and had to guide or support them.

comfort working in a teaching environment and willingness to support learners without overstepping scope

Tell me about a time a patient's condition changed quickly and you had to respond fast. What did you do?

ability to recognize deterioration and react appropriately under pressure

Describe a time you had to calm down a child or a parent who was scared or upset before a procedure.

de-escalation skill specific to pediatric fear and parental anxiety, not just general customer service

Tell me about a time you caught a mistake before it affected a patient, maybe with a medication, a lab specimen, or patient identification.

vigilance around safety checks and willingness to speak up

Technical

Walk me through how you take vital signs on a two-year-old who is crying and won't sit still.

whether the candidate has real pediatric-specific technique, not just general MA skills

This clinic does a lot of vaccines. Tell me about your experience preparing and administering vaccines, and how you double-check you have the right one for the right age.

familiarity with vaccine schedules and medication safety checks specific to pediatrics

Have you drawn blood from a child before? What's different about pediatric phlebotomy compared to adults, and how do you handle a kid who's terrified of needles?

actual hands-on pediatric phlebotomy experience versus adult-only experience, plus calming technique

How do you document vitals, histories, and screenings in the electronic health record so a provider seeing the patient right after you has everything they need?

attention to accurate, complete EHR documentation that supports care handoffs

You'll be exposed to blood, body fluids, and communicable diseases regularly in this role. What's your approach to protective equipment and infection control, especially with a caseload of kids who are often sick?

practical knowledge of PPE protocol and consistency in following it, not just awareness

Situational

A parent is upset because their child has been waiting a long time and the resident hasn't come in yet. How do you handle that conversation?

composure and communication skills in a teaching clinic where delays are common

The schedule here includes one evening shift a week and rotating Saturdays. How do you make sure your energy and attention to detail hold up on those longer or less typical days?

honest self-awareness about sustaining quality of care across a demanding schedule

If a well-child visit turns into a sick visit or something unexpected comes up mid-appointment, how do you adjust and keep the flow of the clinic moving?

flexibility and prioritization skills in a high-volume primary care setting

With ten physicians, two APNs, and sixty rotating residents, you'll be reporting to and coordinating with a lot of different people. How do you stay organized and make sure nothing falls through the cracks?

organizational systems for managing communication across a large, shifting care team

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The full job description

As published by Advocate Health.

Department: 01451 AMG Lutheran General Residency - Pediatrics: Residency Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full-time Medical Assistant needed at Advocate Children's Hospital Pay Range: $21.85 - $32.80 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.  • Phlebotomy skills are preferred.  What You’ll Do:   Schedule:   Monday through Friday, 40-hour per week schedule Rotating Saturday requirement and one evening shift requirement per week. Clinic Hours: Monday-Thursday 8:00am-8:00pm Friday 8:00am-5:00pm Saturday 8:00am-12:00pm Closed all major holidays and Sunday. As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Advocate Children's Hospital - Park Ridge - 1675 Dempster St Advocate Medical Group Yacktman Pediatrics , affiliated with Lutheran General Hospital, is one of the largest pediatric primary care clinics. We are a residency clinic with 60 residents rotating between inpatient and outpatient settings, along with 10 physicians and 2 APNs. Our clinic provides routine physicals, newborn and well-childcare, sick visits, chronic disease management, and more. Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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