JobsAdvocate Health

Medical Assistant (MA) - Occupational Health

Advocate Health · Lake Zurich, IL

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to draw blood or collect a specimen from a patient who was nervous or difficult to stick. What did you do?

phlebotomy competence under pressure and bedside manner, since phlebotomy is called out as a preferred skill

Tell me about a day where you had a full schedule of physicals and screenings back to back and something threw off your timing. How did you keep things moving?

ability to manage a high-volume, time-boxed schedule typical of occupational health clinics

Tell me about a time a patient became upset or agitated during an appointment. What did you say or do to calm the situation?

real-world de-escalation skill, which the posting flags as a physical requirement

This role involves lifting, transferring, and being on your feet most of the shift. Tell me about a job where the physical demands were similar. How did you manage it day to day?

honest self-assessment against the stated physical requirements like the 35-pound lift and sliding transfers

Describe a time you worked closely with nurses and physicians on a shared patient. What made that collaboration work, or not work?

team fit within a coordinated care model rather than working in isolation

Technical

Walk me through how you'd handle a DOT drug screen from start to finish, including chain of custody paperwork.

whether the candidate actually has hands-on experience with regulated specimen collection and understands why documentation integrity matters legally

How do you take and record vital signs, and what would make you flag something to the provider before they even walk in the room?

clinical judgment and whether the candidate can triage rather than just mechanically record numbers

What point-of-care tests have you run, and how do you make sure quality control checks don't get skipped when things are busy?

concrete lab experience and discipline around QC even under time pressure

How do you document a visit in the electronic health record so a provider or another teammate could pick it up later and know exactly what happened?

documentation habits and whether the candidate treats the chart as a communication tool, not an afterthought

How do you prepare a patient for an exam or minor procedure so both the patient and the provider are ready to go without delay?

workflow efficiency and patient communication skills that keep an occupational health clinic on schedule

Situational

In occupational health you're often dealing with employers as well as patients, like when an employee comes in for a post-injury evaluation. How would you balance the employer's need for information with the patient's privacy rights?

understanding of HIPAA boundaries in the unique dual-customer context of occupational medicine

A worker comes in for a return-to-work exam and seems to be minimizing an injury because they're worried about losing their job. What do you do?

judgment around advocating for accurate documentation while staying compassionate and non-judgmental

If a provider asked you to administer a vaccine or medication but something about the order seemed off to you, what would you do?

whether the candidate will speak up and follow safety protocol rather than defer blindly to authority

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 08610 AMG Lake Zurich - Occupational Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: MONDAY-FRIDAY 8AM-430PM Pay Range: $22.90 - $34.35 Job   Description   Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care.   Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality.   They are expected to   maintain   a high level   of professionalism and compassion during all interactions.     Where You Will Work :   A dvocate   Medical Group (AMG) is part of   Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     We’re   Looking For:   • High School Diploma or GED   required .       • M ust   have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy   skills are   preferred .       What   You’ll   Do:   MONDAY-FRIDAY 8AM-430PM     As a   Medical Assistant ,   you’ll   play a vital role   in   the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and   assist   providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     Your feedback matters.   Every   teammate’s   voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist   frequently   throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with   ability   to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be   worn   as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be   required .    • Additional   department specific physical requirements may be   identified   for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!     Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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