JobsAdvocate Health

Medical Assistant (MA) - Infusion Clinic

Advocate Health · Crystal Lake, IL

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to calm down a patient who was anxious or upset, maybe about needles or their diagnosis.

bedside manner and de-escalation skills in a clinical, not security, context

Describe a time you caught an error, maybe in a chart, a medication order, or a lab label, before it caused a problem.

attention to detail and willingness to speak up in a system where mistakes have real consequences

Tell me about a time you disagreed with a nurse or provider about how something should be handled with a patient. What did you do?

how they navigate the care team hierarchy and whether they can raise concerns respectfully

Technical

Walk me through how you'd start an infusion for a patient once the provider has given the order. What do you check first?

whether the candidate actually knows infusion setup basics and safety checks, not just general MA training

Tell me about your experience with venipuncture or IV insertion. How many sticks would you say you've done, and how comfortable are you with harder sticks, like dehydrated or elderly patients?

real hands-on phlebotomy and IV skill level versus what's listed on the resume

How do you document vitals, medications given, and patient response in the electronic health record? What do you make sure never to skip?

attention to documentation accuracy and understanding of why it matters for continuity of care and liability

How do you handle point-of-care testing, like running a quick lab test at the bedside? Walk me through quality control steps you'd take.

whether they understand POC testing standards, not just that they've done it

How do you make sure patient information stays confidential, especially in an open infusion bay where several patients are being treated at once?

understanding of HIPAA and privacy practices in a shared-space clinical setting

What does a good handoff look like to you, when you're passing a patient's care to another teammate or shift?

understanding of communication practices that prevent gaps in care

Situational

A patient starts having a reaction partway through their infusion. What do you do, step by step?

whether they know reaction protocols and can act calmly without waiting to be told

This role includes cross-training for lab coverage and chart prepping. How do you feel about switching between different tasks during the day, sometimes on short notice?

flexibility and willingness to cover multiple functions beyond a narrow job description

Tell me about a day when the schedule fell apart, patients running late, an urgent add-on, a coworker out sick. How did you keep things moving?

ability to prioritize and stay organized under a full, disrupted schedule

This job involves lifting up to 35 pounds, sliding transfers with a second person, and being on your feet most of the day. How has that kind of physical demand worked for you in past roles?

realistic self-assessment of physical capability and honesty about the job's demands

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The full job description

As published by Advocate Health.

Department: 37397 Advocate Lutheran General Hospital - Infusion: Crystal Lake Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday, 8:30-5; no weekends or holidays. Cross-training for lab coverage and potential chart prepping. Pay Range: $22.90 - $34.35 Job   Description   Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to   maintain   a high level   of professionalism and compassion during all interactions.     Where You Will Work :   Aurora Medical Group (AMG) is part of   Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     We’re   Looking For:   • High School Diploma or GED   required .       • M ust   have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy   skills are   preferred .       What   You’ll   Do:   Monday through Friday, 8:30-5; no weekends or holidays. Cross-training for lab coverage and potential chart prepping As a   Medical Assistant ,   you’ll   play a vital role   in   the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and   assist   providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.       About This Location:   This Center is designated as a hospital outpatient department and operates under the name Advocate Infusion Center of Advocate Health and Hospital Corporation.   Your feedback matters.   Every   teammate’s   voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist   frequently   throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with   ability   to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be   worn   as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be   required .    • Additional   department specific physical requirements may be   identified   for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!     Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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