JobsAdvocate Health

Medical Assistant (MA) - Infusion

Advocate Health · Park Ridge, IL

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to reassure a nervous or anxious patient before starting an infusion or drawing blood.

bedside manner and ability to build trust quickly with patients who may be scared of needles or treatment

Tell me about a time you caught an error or near-miss before it reached the patient.

attention to detail and willingness to speak up, which matters a lot in medication-heavy infusion work

Tell me about a time a patient or family member became upset or agitated. How did you de-escalate the situation?

verbal de-escalation skills called out directly in the physical requirements section

Tell me about a time you worked closely with nurses and physicians to coordinate a patient's care. What made that partnership work?

ability to function as part of a care team rather than working in isolation

Technical

Walk me through your experience with IV insertion and starting peripheral lines. How many have you done, and in what setting?

whether the candidate has hands-on competence with the specific fine-motor skill the physical requirements call out

What steps do you take before administering a medication or vaccine to make sure you have the right patient, right drug, and right dose?

whether the candidate follows standard medication safety protocols without prompting

How do you handle specimen collection and point-of-care testing to make sure results are accurate and properly labeled?

basic lab competency and understanding of chain-of-custody type errors that cause mislabeled specimens

Describe how you document care in the electronic health record. What do you make sure never gets skipped?

documentation discipline, since incomplete charting creates real risk in infusion care

This role involves lifting up to 35 pounds and helping with sliding transfers of 150 pounds with a second person. Tell me about your experience with patient handling and transfers.

honest self-assessment against the specific physical demands of the job

What does exposure to chemical, hazardous waste, or bloodborne materials mean to you in terms of daily precautions you take?

understanding of and consistency with infection control and PPE protocols

Situational

A patient's vitals suddenly change mid-infusion and they start to look unwell. What do you do first?

clinical judgment and escalation habits when a patient's condition shifts quickly

If a provider gives you an instruction that doesn't match what you were trained to do, or seems off, what do you do?

whether the candidate knows their scope of practice and will raise concerns instead of just complying

Describe a busy day where you were juggling multiple patients getting infusions at the same time. How did you prioritize?

time management and triage skills in a schedule where several patients may be receiving treatment concurrently

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The full job description

As published by Advocate Health.

Department: 37394 Advocate Illinois Masonic Medical Center - Infusion: Park Ridge Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday from 8:30-5:00 PM Pay Range: $21.85 - $32.80 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   What You’ll Do:   Schedule: Monday - Friday from 8:30-5:00 PM As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Park Ridge Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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