JobsAdvocate Health

Medical Assistant (MA) - GI Clinic

Advocate Health · Milwaukee, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error, like a wrong vital sign, a mislabeled specimen, or a medication mix-up, before it caused harm.

attention to detail and willingness to speak up, which matters in a role administering meds and handling labs

Tell me about a time you worked closely with a physician or nurse on a patient's care and something didn't go the way either of you expected.

teamwork and communication style with clinical staff, not just independent task completion

This role sometimes requires travel to other clinic sites. How do you feel about that, and have you worked across multiple locations before?

flexibility and reliability given the stated multi-site expectation

Tell me about a time a patient or family member was upset or difficult with you. What did you do and how did it turn out?

de-escalation skill and emotional composure with patients, called out directly in the posting

Technical

Walk me through what a typical patient rooming looks like for you, from calling them back to handing them off to the provider.

whether the candidate has a real, safe, consistent workflow versus a vague or improvised process

Tell me about your experience with phlebotomy and specimen collection. How many draws would you say you've done, and what's your comfort level there?

actual hands-on skill level against a preferred-not-required qualification, since GI work involves labs

This clinic does procedural support for GI patients. Have you assisted with procedures before, and what was your role during them?

exposure to procedure-adjacent duties, since GI clinics differ from a standard primary care MA role

How do you document in the electronic health record while you're also trying to keep the patient engaged and the visit moving?

comfort with EHR workflows without letting documentation replace patient connection

Describe your experience giving injections or vaccines. Have you ever had a patient react badly, and what did you do?

competency and composure with a core clinical task carrying real risk

Situational

A patient comes in anxious about an upcoming colonoscopy prep and starts venting to you at check-in. What do you do?

ability to handle patient emotion with compassion while still keeping the schedule moving

You're rooming patients back to back and the provider is running behind. A patient in the waiting room is getting frustrated. How do you handle it?

ability to manage patient experience and pacing under normal clinic pressure

If a patient's vitals come back abnormal, walk me through what you do next, before the provider sees them.

judgment about escalation and scope of practice boundaries

This job involves lifting, transferring, and sometimes assisting with patient positioning. Have you done that kind of physical work before, and are you comfortable with it day to day?

honest self-assessment against the physical demands listed in the posting

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 02130 AAH Good Hope - Gastroenterology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Eight hour shifts scheduled between 7:30am - 5:00pm Monday - Friday to meet the department needs, No Holidays, No weekends, No call. Primary location at Good Hope, however some travel to other clinics may be needed. Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Aurora Gastroenterology provides comprehensive care focused on digestive health, including clinic visits and procedural support. Team members work closely together to deliver coordinated, high ‑ quality care. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Knowledge / Skills / Abilities  • Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.   • Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.    • Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.   • Demonstrates customer service skills that support a positive patient experience.  Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.  • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed.  • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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