JobsAdvocate Health

Medical Assistant (MA)-ENT

Advocate Health · Aurora, IL

Posted Sep 10, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was anxious or upset before a procedure. What did you do?

bedside manner and de-escalation skill with real patients, not just theory

Tell me about a time you had to safely manage a patient who became physically agitated or needed a restraint.

comfort and training with physical safety interventions described in the posting

Describe a day where the schedule got backed up and providers were waiting on you. How did you keep things moving without cutting corners?

ability to work efficiently in a fast ambulatory clinic without sacrificing safety

Tell me about a time you worked closely with a physician or nurse on a patient's care and it didn't go smoothly at first.

teamwork and communication skills within the care team

Technical

Walk me through how you take and record vital signs for a new ENT patient before the provider comes in.

whether the candidate has a consistent, safe workflow for basic clinical intake

What experience do you have assisting with ENT-specific procedures, like ear irrigation, scope exams, or foreign body removal?

whether the candidate has specialty-specific exposure or will need heavy training

Tell me about your phlebotomy experience and how comfortable you are drawing blood on a busy clinic day.

depth of the preferred phlebotomy skill and comfort under time pressure

Describe how you document a patient encounter in the electronic health record, from rooming to handoff.

familiarity with EHR workflow and accuracy in documentation

How do you make sure you're giving the correct medication or vaccine to the correct patient every time?

adherence to safety checks and reducing medication error risk

What steps do you take to protect a patient's privacy and confidentiality during a visit?

understanding of HIPAA and patient trust basics

How do you handle point-of-care testing and specimen collection to make sure results are accurate and properly labeled?

attention to detail in lab-related tasks that affect diagnosis

Situational

This role rotates between our Aurora, Naperville, and Downers Grove sites plus a Saturday rotation. How do you feel about that kind of schedule, and how have you handled similar travel or rotating shifts before?

realistic willingness and logistics readiness for the multi-site, rotating schedule

Say a patient's oxygen or vitals suddenly look off while you're rooming them. What do you do in the next two minutes?

clinical judgment and escalation protocol under time pressure

What would you do if you noticed you were exposed to a patient's blood or bodily fluids during a procedure?

knowledge of exposure protocol and personal safety awareness

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02290 AMG Aurora Highland Ave - ENT Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: ENT position Monday-Friday 8-5pm; Saturday Rotation Travel between sites at Aurora, Naperville, and Downers Grove Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Monday-Friday 8-5pm; Saturday Rotation Travel between sites at Aurora, Naperville, and Downers Grove As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 1221 N. Highland Ave. Aurora, IL & 1508 Aurora Ave. Naperville, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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