Manager, Therapy Services - MacNeal
Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you designed or expanded a rehabilitation program to meet changing patient needs.
What they are checking: Whether they can grow services, as the posting asks for program expansion and new initiatives.
How have you used continuous quality improvement in a therapy setting?
What they are checking: Whether they can give a real example of improving care quality with data and team input.
Tell me about a time you resolved a conflict between staff members.
What they are checking: Whether they can handle team conflict directly and fairly to keep morale and care quality high.
What would you do
You would manage physical therapy, occupational therapy and speech language pathology at MacNeal. How would you lead three disciplines with different needs?
What they are checking: Whether they can understand each discipline's work and support them fairly without favoring one.
A therapist on your team is consistently below productivity standards. How do you handle it?
What they are checking: Whether they address performance fairly, look for root causes and set clear expectations.
How would you work with the department director to build a strategic plan for rehab services?
What they are checking: Whether they can think strategically and support the director's vision with practical plans.
How do you keep staff engaged and reduce turnover in a competitive therapy job market?
What they are checking: Whether they understand what therapists value and how to retain them.
About the work
How do you make sure registration and billing are timely and complete?
What they are checking: Whether they understand that operational details like billing affect revenue and the department's success.
What metrics do you use to measure therapy department performance?
What they are checking: Whether they track productivity, outcomes, patient experience and access in a balanced way.
How do you manage staff across multiple programs and sites?
What they are checking: Whether they can maintain communication and consistency when staff work in different locations.
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As published by Trinity Health.