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Manager, Practice Operations

Ro · NY · Remote available · Full time · Care Delivery

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an operational process you owned and improved. How did you measure the improvement?

What they are checking: Whether they drive change with data rather than intuition.

Tell me about a time you partnered with HR or People on a policy change. How did you roll it out?

What they are checking: Whether they can work with People teams and communicate change clearly to frontline staff.

How do you prioritize when several programs need your attention at once?

What they are checking: Whether they can triage across onboarding, support and performance work without dropping balls.

What would you do

You want to automate a manual process, but the Data team has a long backlog. What do you do?

What they are checking: Whether they find interim fixes and make a strong case for priority.

Frontline teams tell you a new process is slowing down patient care. How do you respond?

What they are checking: Whether they listen to the front line and adjust rather than defend the process.

How do you keep processes compliant when you're operating a care delivery team across many states?

What they are checking: Whether they consider licensing and regulatory differences when designing operations.

About the work

Walk me through how you'd build an onboarding program for clinical and non-clinical frontline staff at scale.

What they are checking: Whether they can design a repeatable process that gets new hires productive quickly and safely.

How would you run a support desk for frontline care teams so their questions get answered fast?

What they are checking: Whether they understand triage, routing and response times for an internal service.

How would you set up a performance management cadence for clinicians without it feeling punitive?

What they are checking: Whether they balance accountability with support in a clinical workforce.

What metrics would you track to know practice operations are healthy?

What they are checking: Whether they can pick measures that reflect both care quality and operational efficiency.

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The full job description

As published by Ro.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Manager, Practice Operations on Ro’s Care Delivery team, you will own the processes and day-to-day operations that enable our frontline teams to deliver high-quality care at scale. You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences. You will partner closely with our People and Data teams to evolve policies and automate and improve processes to drive greater consistency, efficiency, and a strong frontline team experience. You are a process-minded operator who thrives on making complex operations run smoothly. You bring strong attention to detail, a bias toward action, and a flexible, solutions-oriented mindset to evolving priorities. You care deeply about the experience of frontline teams and are energized by the opportunity to take care of the people who take care of Ro’s patients.

Apply at Ro