JobsAdvocate Health

Manager PB Coding Denials Integrity - Medical Specialties

Advocate Health · WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you led a team through a period of rising denial rates. What did you find and what did you change?

real experience diagnosing and fixing denial trends, not just managing symptoms

Tell me about a time you had to give a coder difficult feedback about accuracy or productivity. How did that conversation go?

coaching skill and comfort with direct performance conversations

Tell me about a time you had to work with clinical, IT, and compliance leaders who didn't agree with your approach to a revenue cycle process. How did you bring them along?

cross-functional influence in a matrixed organization

What's your experience managing a fully or partially remote coding team, and how do you know if someone is actually struggling before it shows up in the numbers?

remote management practices and early-warning instincts for team performance

Tell me about a process improvement you led that measurably reduced denials or improved productivity. What was the before and after?

concrete track record of process improvement with real outcomes, not just intentions

Technical

Walk me through how you would set up a denial root-cause process for professional coding denials across specialties like Gastro, Rheumatology, and OB/GYN. Where do you start?

whether the candidate can build a structured denial analytics workflow rather than react case by case

How do you use ICD-10, CPT, and HCPCS coding guidelines to determine whether a denial is a coding error versus a payer issue versus a documentation gap?

depth of coding knowledge needed to actually lead a coding integrity function, not just manage people

What KPIs would you put in front of your team every week, and what would make you escalate a metric to enterprise leadership?

whether they know which numbers actually drive decisions versus vanity metrics

How have you used EHR or revenue cycle technology, like Epic or a coding analytics tool, to catch denial patterns before they became a bigger problem?

hands-on familiarity with the systems this role depends on, not just conceptual knowledge

Walk me through how you'd design a standardized denial workflow that could scale from one specialty to all the ones on this team's list.

ability to think in systems and standardize rather than build one-off fixes per specialty

Situational

A payer starts rejecting a high volume of claims from your Dermatology and Allergy/Immunology coders citing a coverage policy change you weren't aware of. What do you do in the first week?

crisis response, cross-functional communication, and speed of remediation under revenue pressure

Describe a situation where compliance and productivity goals were in tension. How did you resolve it?

judgment about when to prioritize regulatory integrity over throughput

You're managing coders across more than a dozen specialties with very different documentation patterns. How do you decide where to focus limited resources this quarter?

prioritization skill across a broad, uneven portfolio of specialties

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The full job description

As published by Advocate Health.

Department: 13245 Enterprise Revenue Cycle - Integrity Operations: Professional Coding Denials Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Will support : • PB Med Specialties: Laboratory, Pathology, Behavioral Health, Peds development, Allergy and Immunology, Dermatology, Gastro, Hepatology, Infectious Disease, Endocrinology, Nephrology, Rheumatology, Pulmonology, Sleep, VH, MFM, OB/GYN, OB GYN/Repro Endo, and UROGYN Schedule : • Monday - Friday 1st shift 40 hours a week. Certification required : • Coding Certification issued by one of the following certifying bodies: American Academy of Coders (AAPC), or American Health Information Management Association (AHIMA). • Dual Certification preferred. Remote opportunity: Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY Pay Range: $51.05 - $76.60 Manager PB Coding Denials Integrity - Medical Specialties / Manager Med Revenue Cycle Major Responsibilities: • Operational Leadership: Lead and manage daily operations within the assigned function area, ensuring alignment with divisional and enterprise-wide goals. • Operational Efficiency: Evaluate processes to improve efficiency, enhance productivity, and support standardized best practices across the Mid-Revenue Cycle. • Regulatory Compliance & Confidentiality: Ensure adherence to regulatory requirements, accreditation standards, and organizational policies. Maintain confidentiality of patient records and report any perceived non-compliant practices to leadership or the Compliance Department. • Performance Monitoring & Reporting: Utilize key performance indicators (KPIs) to measure effectiveness, track trends, and implement data-driven strategies for improvement. • Technology Utilization: Leverage healthcare technology and analytics tools to enhance efficiency, support decision-making, and drive innovation in Mid-Revenue Cycle processes. • Collaboration & Stakeholder Engagement: Engage with clinical, IT, Compliance, and Revenue Cycle leaders to integrate Mid-Revenue Cycle processes effectively, ensure regulatory compliance, and promote patient safety. Build and maintain relationships with key stakeholders to drive communication, problem-solving, and operational alignment. • Team Leadership & Development: Manage and develop a team of professionals by performing human resource functions such as hiring, performance evaluations, and professional development. Provide training, feedback, and career growth opportunities to foster a high-performing and financially responsible workforce. • Strategic Initiatives & Execution: Lead initiatives to improve operational effectiveness, oversee timelines, and drive system enhancements. Licensure, Registration, and/or Certification Required: • Relevant industry certification from an approved accrediting body.   Education Required: • Bachelor’s degree in health information management , Healthcare Administration, or a related field , or equivalent experience.    Experience Required: • ​​ Minimum 8 years of experience in mid-revenue cycle operations, coding, HIM, or healthcare technology, including 2+ years of leadership experience in a large integrated healthcare system.   Knowledge, Skills & Abilities Required: • Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and HIM operational guidelines and workflows necessary to scope of work. Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS). • Financial & Data Analysis: Ability to organize, compile and analyze data from various sources in order to detect patterns, and identify areas for improvement. • Technology & Systems Proficiency: Strong understanding of EHR systems and other revenue cycle technology solutions. Proficient in Microsoft 365 products, including Teams, SharePoint, Word, Excel, PowerPoint, and Access. • Process Improvement & Standardization: Experience in optimizing workflows and improving operational effectiveness within a complex healthcare environment. Skilled in prioritizing business needs and resource management to develop efficient and scalable processes. • Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures. • Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives. • Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail. Physical Requirements and Working Conditions: • ​​​​Exposed to normal office environment. • Job may require travel, therefore, may be exposed to road and weather hazards. • Must be able to lift up to 40 lbs. occasionally. • Sits the majority of the workday, but also may lift, reach, and bend throughout the day. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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