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Manager, Claims Research & Analysis

Centene · FL · Remote available · $107,700–$199,300 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an automation you identified that reduced manual claims work or cost.

What they are checking: Evidence they find and deliver automation opportunities, which the posting asks for twice.

How do you manage and develop a team of claims business analysts with different skill levels?

What they are checking: People leadership that builds analytical capability across the team.

Tell me about a time a fix you implemented didn't work. What did you do next?

What they are checking: Persistence and honesty in following through until a process gap is actually closed.

What would you do

A claims project needs to reprocess thousands of claims after a configuration fix. How do you plan it?

What they are checking: Project analysis for mass adjustments, including scope, validation and provider impact.

How do you get buy-in from operations leaders who are skeptical of your proposed change?

What they are checking: Ability to mobilize commitment across organizational levels, which the posting names directly.

How do you balance quick fixes for today's problems with longer-term improvements?

What they are checking: Judgment about prioritizing work that keeps claims operations meeting performance measures.

About the work

Walk me through how you'd run a root cause analysis on a spike in claims paid incorrectly.

What they are checking: Structured problem solving that separates configuration, provider data and processing errors.

What claims performance measures do you watch, and what would make you dig in?

What they are checking: Knowledge of metrics like accuracy, timeliness and inventory age that drive claims operations.

How do you write a Process Bulletin so processors follow it correctly the first time?

What they are checking: Clear procedural writing that prevents rework and inconsistent claims handling.

How do you make sure the data your team analyzes is accurate before you act on it?

What they are checking: Data validation habits that keep the team from solving the wrong problem.

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The full job description

As published by Centene.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Manage and support claims analysis and research. Provide analytical information that identifies process improvement and root cause analysis of issues. Develop and implement solutions to improve overall delivery of claims operations. Ensure claims operation is able to meet or exceed performance measures. Applicants for this job have the flexibility to work remote from home and must reside in Florida. • Manage and mentor Claims Business Analysts. • Collect, validate and analyze data to deliver business solutions. • Monitor performance and develop & implement business solutions to address process and/or quality gaps. • Utilize project management skills to work with cross functional teams on delivery of solutions. • Promote change through sharing of best practices. • Leverage automation to achieve desired results. • Interface with and manage all organizational levels to mobilize commitment. • Perform claim adjudication project analysis and preparation work flow management. • Develop and implement required Process Bulletins. • Identify automation opportunities to decrease spend levels. • Reduce adjustment volume through root cause analysis and correction. Education/Experience: Bachelor's degree in a related field or equivalent experience. 5+ years of experience in health plan operations, preferably with Medicare and/or Medicaid or equivalent business experience. Ability to deal with abstract variables and apply principles of logic or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Pay Range: $107,700.00 - $199,300.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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