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LPN or Certified Medical Assistant - Primary Care Office

Southern Illinois Healthcare · Carbondale, IL · $19.40–$29.10 an hour · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used critical thinking to catch a patient need that others missed.

What they are checking: Whether they think beyond the task list, which the posting puts first among the role's duties.

Tell me about a time you helped train or orient a new staff member.

What they are checking: Whether they can support onboarding of new nursing staff, which is part of this role.

What would you do

A walk-in patient says they have chest pain but looks fine. What do you do?

What they are checking: Whether they take symptoms seriously and escalate right away in a walk-in clinic.

The waiting room is full and patients are getting frustrated. How do you handle it?

What they are checking: Whether they keep patients informed and calm, which the posting's customer service focus requires.

A patient is upset and says nobody is listening to them. How do you respond?

What they are checking: Whether they show empathy and real listening, which the posting names as a key skill.

About the work

This role requires taking a manual blood pressure. Walk me through how you do it and what could throw off the reading.

What they are checking: Whether they truly have the hands-on skill the posting requires and know common errors.

How do you room a patient efficiently while still getting an accurate history?

What they are checking: Whether they can move quickly through a busy clinic without missing key details.

How do you help a patient who needs follow-up care or a specialist referral?

What they are checking: Whether they can assist in care navigation so patients don't fall through the cracks.

How do you give an injection safely, from checking the order to documenting it?

What they are checking: Whether they follow the rights of medication administration every time.

What's the difference in how you'd handle a strep test versus a flu swab?

What they are checking: Whether they know common point-of-care tests in a walk-in clinic and how to collect them properly.

Practice this interview out loud.

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The full job description

As published by Southern Illinois Healthcare.

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary • Responsible for working collaboratively with physicians and other caregivers to deliver appropriate treatment and medical interventions in an ambulatory office setting. Education • High School diploma or equivalent Licenses and Certification • Current BLS certification; BLS from American Heart Association (AHA) preferred • Certification for Medical Assisting required – (NCCT, AAMA, NHA or NAHP preferred). Experience and Skills • Technical Experience: 1 year of clinical office experience preferred. Ability to perform manual blood pressure required. • Customer Service: 1 year of customer service experience preferred Role Specific Responsibilities • Demonstrates critical thinking skills to understand and address patient care needs based on all available facts and information. • Demonstrate quality communication skills between the care team, outside agencies, patients, and their families through written, verbal, observation, and empathy skills. • Assist in onboarding and continued education of new nursing staff and the nursing team within department. • Assist in care navigation for patients and their families through education on treatment plan, options, and resources to meet care needs. • Demonstrates completed competency for accurate and appropriate documentation in the EMR and patient care following scope of clinical role outlined in policy. • Rooms the patient and documents required and updated clinical information in the electronic medical record following policy and procedures for process. •Follows office procedures to monitor expiration dates and storage conditions of medications and supplies. Compensation (Commensurate with experience): $19.4 To $29.1 To access our Benefits Guide/Plan Information, please click the link below: http://www.sih.net/careers/benefits

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