JobsAdvocate Health

Lead Medical Assistant- Gastro

Advocate Health · Aurora, IL

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to help train or onboard a new medical assistant. How did you approach it?

whether the candidate can actually function as an informal team lead without formal authority

Tell me about a time you noticed a process in the clinic that wasn't working well and you pushed to change it.

initiative around process improvement, which the posting calls out as a lead expectation

Tell me about a time you had to give feedback to a teammate who wasn't pulling their weight.

comfort with peer accountability, a core informal-lead skill

Describe a time a patient became anxious or upset during a procedure or vitals check. What did you do?

bedside manner and de-escalation skill in a specialty clinic setting

What made you want to move toward a lead role, and how do you see it different from being a strong individual contributor MA?

motivation and self-awareness about the shift from doing the work to helping others do it well

Technical

What's your experience with venipuncture and specimen handling, and how comfortable are you with high volume draws in a gastro clinic?

hands-on phlebotomy competence tied directly to the job's lab duties

How do you go about medication reconciliation and history-taking during rooming to make sure nothing gets missed?

attention to detail and adherence to standard rooming protocol

What's your understanding of medical assistant scope of practice, and can you give an example of a time you had to say no to a request that fell outside it?

knowledge of regulatory boundaries and judgment under pressure to overstep

What steps do you take to make sure medications and vaccines are administered safely every time?

rigor around the rights of medication administration and error prevention

Situational

Walk me through how you'd handle a day when the schedule is overbooked, a provider is running behind, and two patients are already frustrated in the lobby.

prioritization and composure under real clinic pressure, since this role manages workflow, not just patients

Say a coworker is skipping a step in point of care testing to save time. What do you do?

willingness to enforce standards among peers without formal authority

How would you handle supply or medication ordering if you noticed the clinic was consistently running low on something critical?

operational ownership and follow-through on logistics tasks assigned to leads

If you noticed a lab result came back abnormal and hadn't been flagged for the provider, what would you do?

follow-through on results tracking and understanding of when to escalate

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02130 AMG Aurora Highland Ave - Gastroenterology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-Friday day hours. No weekends or holidays Pay Range: $24.10 - $36.15 Job Description Summary:     While the Medical Assistant Lead does not have direct reports, their role is vital in supporting practice leadership in clinical and administrative tasks that impact patient care and practice operations. Medical Assistant Leads must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :    Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.      We’re Looking For:     • High School Diploma or GED required .        • Must have 2 years of medical assistant experience    • Phlebotomy skills are preferred .    • Certified or registered as a CMA or RMA     What You’ll Do:     Schedule: 8am-5 pm, Monday -Friday     As a Lead Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.      As a key member of the ambulatory care team, you will:     • Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.     • Assists the department leader to support daily workflow and operations for maximum efficiency and productivity ( i.e. developing and modifying staffing schedules, medication/supply ordering, audits, etc.)     • Assists with training and onboarding and acts as a resource for the team.      • Serves as a role champion or on a committee to support quality, safety, teammate engagement, patient experience, and general process improvement initiatives.       • Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings     • Assists provider with or performs procedures as ordered     • Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order.     • Administers medications and vaccines safely following the rights of medication administration.     About This Location:     1221 N. Highland Ave. Aurora, IL & 3825 Highland Ave. Downers Grove, IL       Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.        Physical Requirements and Working Conditions     • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.     • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.     • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.     • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.     • Maneuver foot pedals on carts or machines.     • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.     • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.     • Must be able to respond quickly to changes in patient and/or unit conditions.     • Physical Abilities Testing may be required .     • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.        Ready to Take the Next Step:     Apply Now!          Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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