Lead Engineering - Omnichannel

Become a part of our caring community Humana is seeking a self-driven and collaborative Lead Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC). Lead Engineer –Omnichannel Humana is seeking a self-driven and collaborative Lead Engineer to join our Omnichannel team. In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact, member facing, applications across Humana's digital and voice channels. This role offers the opportunity to modernize and strengthen existing API capabilities while helping deliver resilient, scalable, and secure omnichannel solutions within a Fortune 50 organization. Key Responsibilities • Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities. • Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls. • Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization. • Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions. • Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities. • Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams. • Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders. • Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement. • Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption. Use your skills to make an impact Required Qualifications • Proven experience designing, developing, and supporting enterprise APIs. • Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization. • Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices. • Experience improving or modernizing existing APIs in production environments. • Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams. • Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices. • Strong troubleshooting and production support experience for enterprise applications or platforms. Preferred Qualifications • Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms. • Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting. • Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions. • Experience with API testing and development tools such as Postman, SoapUI, or similar platforms. • Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns. Additional Information Work-At-Home Requirements • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. • Satellite and Wireless Internet service is NOT allowed for this role. • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $129,300 - $177,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.