Jobs › Drury Hotels

Kickback Host

Drury Hotels · Fairview Heights, IL · $16.36–$24.03 an hour · Full time

Posted May 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked in food service. What food safety habits did you follow?

What they are checking: Whether they know safe handling basics like temperatures, handwashing and avoiding cross contamination.

How do you make guests feel welcome while you are busy refilling trays and cleaning tables?

What they are checking: Whether they can host and connect with guests, not just work in the background.

Tell me about a time you worked as part of a team to get through a busy shift.

What they are checking: Whether they support coworkers in the kitchen and front of house when things get hectic.

How do you stay friendly and upbeat during a long evening shift?

What they are checking: Whether they keep a warm presence that reflects Drury's family-style hospitality.

What would you do

The evening Kickback is a busy time with lots of guests at once. How would you keep the food stocked and the area tidy during a rush?

What they are checking: Whether they can stay organized and ahead of the crowd so the spread never looks empty or messy.

A guest asks whether a dish contains nuts because their child has an allergy. What do you do?

What they are checking: Whether they take allergies seriously and check ingredients instead of guessing.

The Kickback includes some drinks. How would you handle a guest who seems to have had too much?

What they are checking: Whether they follow hotel policy calmly and get a manager rather than ignore it or confront the guest.

A guest complains that their favorite item ran out. How do you respond?

What they are checking: Whether they can offer alternatives and follow up warmly instead of just apologizing.

About the work

How do you keep hot food hot and cold food cold during a long service?

What they are checking: Whether they understand holding temperatures and food safety rules for buffets.

What does good cleanup look like at the end of a Kickback shift?

What they are checking: Whether they are thorough with sanitizing, storage and labeling leftovers or discarding as required.

Practice this interview out loud.

Offer builds a real interview for this exact role at Drury Hotels from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Drury Hotels.

Property Location: 12 Ludwig Drive - Fairview Heights, Illinois 62208 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program • Retirement - Company-matched 401(k) • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus. What you will do: Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests. Ensure exceptional, positive experiences for our diverse team members and guests. • Oversee the 5:30 Kickback for guests through food preparation and with clean-up. • See to it that the kitchen and lobby area are clean and well organized. • Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels. • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. • Answer guest’s questions using your knowledge of the hotel, area, and events. • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, energetic communicators with these qualifications. • Knowledge of hotel accommodations, the community. and hotel services • Ability to conduct accurate inventory of food items and calculate order levels • Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere • Ability to speak and receive direction (written and verbal direction) in English Rise. Shine. Work Happy. Hiring Immediately! The pay range is $16.36 - $24.03 The starting wage may be above the minimum rate, based on relevant experience, skills, and education. We will be accepting applications on an ongoing basis.

Apply at Drury Hotels