IT Quality Assurance Lead

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. Key Responsibilities: • Lead, and manage daily tasks for a team of QA analysts, ensuring high performance and continuous development • Oversee QA processes across IT validations or SIT, regression testing, and UAT phases • Design, write, and maintain test plans, test cases, and test scripts for IT validations and system integrations • Execute and support manual testing efforts, including structured test scripts maintained in tools such as Jira Zephyr and Excel • Utilize Jira and Zephyr (optional) or Excel for test management, execution tracking, and defect lifecycle management • Support and expand automated testing using Copado • Plan and coordinate regression testing cycles to ensure system stability across releases • Partner with business stakeholders across manufacturing, sales, and service to develop UAT scripts, guide execution, and validate results • Translate business processes and requirements into effective test scenarios and coverage • Identify, document, and track defects through resolution, ensuring clear communication with development teams • Collaborate with cross-functional teams to ensure requirements are testable and aligned with quality standards • Establish and continuously improve QA standards, processes, and best practices Required Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) • 5+ years of QA experience, with at least 2+ years in a lead or supervisory role • Hands-on experience writing and executing test scripts for IT validations or SIT • Experience using Excel for test case and script management • Experience with regression testing and release cycles • Familiarity with test automation tools, preferably Copado • Proven ability to manage QA teams and coordinate across multiple initiatives • Experience supporting UAT and working directly with business users • Good understanding of business processes within manufacturing operations, sales, and/or service environments • Strong analytical, organizational, and communication skills Preferred Qualifications: • Experience with Zephyr or similar test management tools • Experience in Salesforce environments • Deeper domain expertise in manufacturing, sales, or service operations • Knowledge of CI/CD and DevOps practices • Experience working in Agile or hybrid environments Key Competencies: • Leadership and accountability • Strong attention to detail • Effective communication with technical and non-technical stakeholders • Problem-solving and critical thinking • Ability to balance hands-on work with team leadership What We Offer At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. • Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you’re supported – at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.