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Service Tech 1

Rite-Hite · Milwaukee, WI · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a repair you were proud of because it was hard to figure out.

What they are checking: Real hands-on problem solving and pride in their work.

Tell me about a time you noticed a safety hazard at a job site that was not part of your work order.

What they are checking: Whether they speak up about hazards, since dock equipment failures can injure people.

What would you do

You are alone at a customer site and the repair needs a part you do not have. What do you do?

What they are checking: Independence and customer communication when the job cannot be finished on the first visit.

A customer's dock manager is angry because a door has been down all morning. How do you handle them?

What they are checking: Customer service under pressure, since technicians are a primary customer contact.

How comfortable are you working at heights and outdoors in Wisconsin winters?

What they are checking: Whether they are realistic about the physical demands of the job.

A customer asks you whether they should replace an old door instead of repairing it again. What do you say?

What they are checking: Honest advice and whether they know to bring in sales without overselling.

About the work

Tell me about your welding experience. What processes have you used and on what kind of work?

What they are checking: Whether they actually have the welding skill the posting requires, not just exposure to it.

A hydraulic dock leveler will not raise. Walk me through how you would troubleshoot it.

What they are checking: A logical troubleshooting approach across hydraulic, electrical and mechanical systems.

How do you stay safe working on equipment that stores energy, like springs or hydraulic pressure?

What they are checking: Safety awareness, including lockout/tagout and blocking equipment before working under it.

What electrical testing do you do before working on a control panel?

What they are checking: Basic electrical safety and meter use when working with industrial controls.

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The full job description

As published by Rite-Hite.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Job Description: Rite-Hite Service Technicians will install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact. Required Experience: Rite-Hite sells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical. What We Offer At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. • Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you’re supported – at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

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