JobsAdvocate Health

Internal Medicine MA/LPN

Advocate Health · West Bend, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms during rooming worried you enough that you needed to get a provider involved right away.

judgment about when to escalate versus handle independently, and comfort acting under pressure

Tell me about a time you gave a vaccine or medication and something didn't go as expected, maybe a patient reaction or a near-miss.

adherence to the rights of medication administration and honesty about handling mistakes or close calls

Tell me about a time you had a disagreement or communication breakdown with a provider or teammate during a patient visit. How did you resolve it?

teamwork and communication skills in a fast-paced clinical environment

Tell me about a patient interaction where you had to calm someone down or manage a frustrated family member.

customer service skills and composure that support a positive patient experience

Technical

Walk me through how you room a patient from the moment you call them back to when the provider walks in.

whether the candidate has a consistent, complete rooming workflow covering vitals, med reconciliation, history, and screenings

What's your experience with point of care testing and CLIA-waived tests, and how do you make sure results are accurate and properly documented?

hands-on familiarity with POCT and understanding of regulatory compliance around lab testing

Describe your process for drawing blood and handling specimens from collection through labeling and packing for the lab.

technical competence in venipuncture and specimen handling that prevents errors and rejected samples

How do you double check the rights of medication administration before giving something to a patient, especially during a busy clinic day?

whether safety checks are habitual, not just something recited

How do you adjust your approach when you're caring for a young child versus an elderly patient with mobility issues?

ability to apply age-specific care knowledge across the patient population this internal medicine clinic serves

Have you used an electronic medical record system before, and how comfortable are you navigating one while also talking with a patient?

EMR proficiency and ability to multitask documentation with patient interaction

Situational

How do you handle a depression or suicide screening if a patient's answers raise a red flag while the provider is with another patient?

knowledge of escalation protocol for safety screenings and composure in a sensitive moment

A patient calls in for a medication refill but their chart shows they're overdue for a follow-up visit. What do you do?

understanding of scope of practice boundaries and how to route the request appropriately

This clinic runs a shortened day on Wednesdays. Tell me how you'd prioritize your tasks, like refills, referrals, and messages, if the schedule is packed and time is tight.

time management and ability to triage administrative work against patient care demands

What do you do if you notice a piece of equipment isn't working right or a room isn't properly stocked before your next patient comes in?

attention to workflow readiness and ownership of the clinical environment

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01220 AAH West Bend - Internal Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: No weekends, No holidays Monday, Tuesday, Thursday, Friday: 800-500 Wednesday: 800-100 Pay Range: $21.85 - $36.15 Major Responsibilities: • Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.   • Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).   • Assists provider with or performs procedures as ordered.    • Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order. Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.    • Administers medications and vaccines safely following the rights of medication administration.   • Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.    • Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant.   • Demonstrates effective and timely communication, teamwork, and appropriate escalation.    • Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately. Ensures equipment and supplies are in working order, and areas are appropriately stocked.  • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Minimum Job Requirements  Education Greater Charlotte:  • High School Diploma or GED required.  • Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.  IL/WI Divisions:  • High School Diploma or GED required.  • Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  Wake Forest:  • High School Diploma or GED required.  • Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.  Floyd & Navicent:  • High School Diploma or GED required.  • Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  Certification / License Greater Charlotte:  • Current American Heart Association (AHA) BLS certification required  • Successful completion of Atrium Health’s competency assessment  IL/WI Divisions:  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Wake Forest:  • Current American Heart Association (AHA) BLS certification required   • American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA)  • Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas  • Successful completion of Atrium Health’s competency assessment  Floyd & Navicent:  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Experience • No Experience Required Knowledge / Skills / Abilities  • Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.   • Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.    • Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.   • Demonstrates customer service skills that support a positive patient experience.  Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.  • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed.  • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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