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Inside Sales

SRS Distribution · Westmont, IL · $19.00–$23.89 an hour · Full time

Posted Mar 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This counter sells drywall, insulation, metal studs, ceiling systems, stucco and tools. How familiar are you with those products, and how would you get up to speed?

What they are checking: Whether they know the products or have a real plan to learn them, since contractors expect answers fast.

Tell me about a time you built a relationship with a regular customer. What made them keep coming back to you?

What they are checking: Whether they understand that counter sales lives on repeat contractors who trust the person behind the desk.

Tell me about a time you handled cash or payments at work. How did you keep it accurate?

What they are checking: Whether they can be trusted with cash sales and follow procedures that keep the drawer balanced.

The posting mentions servant leadership. Give me an example of putting a customer's or coworker's needs ahead of your own.

What they are checking: Whether they connect the company's stated value to real actions instead of repeating the words back.

What would you do

A drywall contractor calls in an order and you're not sure the metal stud gauge he asked for fits what he's building. What do you do?

What they are checking: Whether they ask clarifying questions instead of just keying the order, which prevents costly returns and delays.

It's 6:30 in the morning, there's a line at the counter and the phone keeps ringing. How do you handle it?

What they are checking: Whether they stay organized and calm during the rush that defines a building supply branch's busiest hours.

A customer says the price is higher than the yard down the road. How do you respond?

What they are checking: Whether they can handle objections by talking about service, availability and value instead of just dropping price.

How would you work with the outside sales reps so their accounts are taken care of at the counter?

What they are checking: Whether they see inside and outside sales as one team and share information that helps keep accounts.

When a customer is buying one thing, how do you decide whether to suggest something else they might need?

What they are checking: Whether they suggest add-ons that truly help the job, like compound with board, without being pushy.

About the work

How do you make sure an order you enter in the computer system is accurate before it goes to the warehouse?

What they are checking: Whether they double-check quantities, products and delivery details, since entry errors ripple into wrong deliveries.

Practice this interview out loud.

Offer builds a real interview for this exact role at SRS Distribution from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by SRS Distribution.

Position Summary The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry. Duties & Responsibilities • Taking orders at the sales counter and over the phone • Building relationships with customers • Ability to use company computer system to enter orders • Complete sales orders and tender cash sales • Develop product knowledge to assist customers with purchases • Collaborate with Outside Sales Representatives and Sales Managers to determine necessary strategic sales approaches • Overcome objections of prospective customers • Emphasize product and service features Basic Qualifications • High school diploma or GED required • Four-year degree preferred • Ability to self-manage, show initiative, and be comfortable meeting the public • Must be a team player with strong attention to detail and organizational skills Core Competencies • Strive to do the right thing by displaying trust and integrity • Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first and valuing diverse perspectives • Demonstrated ability to work independently and on a team; ability to lead, execute, and/or delegate as needed while collaborating with others • Establish and maintain effective working relationships at every level of the organization • Champion an inclusive working environment by empowering others and valuing diverse backgrounds and experiences • Ability to self-manage, show initiative, be proactive, and drive results • Communicate professionally, both verbally and in writing, with coworkers and customers Physical Requirements • Ability to remain in a stationary position in an office environment approximately 50% of the time • Frequent movement within the office to access files and office machinery • Ability to operate basic office machinery • Ability to communicate effectively with team members and management • Constantly working in an office environment Required Cognitive Skills • Ability to problem solve and prioritize tasks • Ability to manage stress related to deadlines and ongoing projects • Ability to multitask • Ability to receive and analyze information • Ability to communicate solutions quickly when problems occur • Ability to demonstrate sound judgment and initiative Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance. The base salary for this position typically falls within the range of $19.00 to $23.89 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Job Location: Westmont Interior Supply House - Westmont 1030 Vandustrial Drive Westmont, IL 60559 ‎ As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. ‎ Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs ‎‎

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