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Inside Sales Representative (USABlueBook) - Remote

HD Supply · Waukegan, IL · Remote available · $19.62–$23.65 an hour · Full time

Posted Sep 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'd be the owner of a portfolio of water and wastewater customers. What does being the business owner of a book of accounts mean to you?

What they are checking: Whether they think like an owner, planning growth and retention, rather than just answering incoming calls.

Tell me about a time you found a new sales opportunity inside an existing account.

What they are checking: Whether they listen for needs and can turn them into new business.

The remote schedule is 7 or 8 AM Monday through Friday. What does your home setup and routine look like?

What they are checking: Whether they have a workable remote setup and the discipline to keep a steady schedule.

Tell me about a time you lost a sale. What did you learn?

What they are checking: Whether they reflect on losses and adjust, which separates growing reps from stuck ones.

Why does working in water and wastewater supply interest you?

What they are checking: Whether they have real interest in serving operators, since the company was founded by and for them.

What would you do

A customer you've never spoken to hasn't ordered in six months. How do you approach them?

What they are checking: Whether they reach out with curiosity and value rather than a hard sales pitch.

How do you handle an order request that comes through an outside salesperson?

What they are checking: Whether they coordinate well with field reps and keep the customer experience smooth.

A customer wants a discount you can't give. How do you handle it?

What they are checking: Whether they protect margin while finding other ways to add value for the customer.

About the work

Walk me through how you'd plan your calls and emails for a week.

What they are checking: Whether they have a system for covering accounts and prospecting instead of reacting to whatever comes in.

How do you use Excel or a CRM to track your sales and spot trends in your accounts?

What they are checking: Whether they can use data to find which customers to focus on, not just log calls.

Practice this interview out loud.

Offer builds a real interview for this exact role at HD Supply from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by HD Supply.

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader. The Inside Sales Representative for our USABlueBook division has an established book of business - and is responsible for growing it. You will build and maintain relationships with decision-makers and influencers in companies within your book of business. You will serve as the business owner of your portfolio of customers; contact customers over the phone and via email in order to learn their business and better understand their needs. • REMOTE Schedule: 7am/8am Shift MON-FRI • Competitive HOURLY BASE Rate (D.O.E.) + Sales Incentives Paid Monthly • B2B Experience/CRM Knowledge is a Plus • Benefits (Medical, Dental, Vision, Life, 401k, Vacation, Sick Time) • Proficiency with Microsoft Outlook/Word/Excel • Must be able to pass a background/drug test Job Summary Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Major Tasks, Responsibilities, and Key Accountabilities • Prospects for new sales opportunities via outbound calling and emailing. • Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. • Generates profitable growth thru quota attainment. • Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price. • Develops code directives for certain products while maintaining target margin goals. • Performs estimating, take-off, and proposal duties as necessary. Nature and Scope • Refers complex, unusual problems to supervisor. • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. • None. Work Environment • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. • Typically requires overnight travel less than 10% of the time. Education and Experience • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers: Pay Range $19.62-$23.65 Hourly HDS provides the following benefits to all permanent full-time associates: • Medical (with Prescription drug coverage), dental, and vision plans • Health care and Dependent Care FSA (as applicable) • 401(K) with company match • Paid Holiday, Vacation, Personal Time, and Wellness Day • Paid Sick Time • Life and Accidental Death & Dismemberment Insurance • Short and Long-term Disability Insurance • Critical Illness Insurance • Accident Insurance • Whole Life insurance • Commuter Benefits • Tuition Reimbursement • Employee Assistance Program • Adoption and Surrogacy Assistance CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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