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Inside Sales Representative

SmartCare · MN · Remote available · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept going after a lot of rejection.

What they are checking: Whether they can handle the steady no's of outbound work without losing energy.

Tell me about a script or message you improved. How did you know it worked better?

What they are checking: Whether they test and give feedback on outreach, which the posting asks them to do.

How do you organize your day between calls, emails and follow-ups?

What they are checking: Whether they manage their time well enough to hit activity goals consistently.

What would you do

A prospect says they are too busy to talk. What do you say?

What they are checking: Whether they can handle a basic objection and still try to secure a next step.

How would you explain Smart Care's value to someone who has never heard of the company?

What they are checking: Whether they can communicate the value proposition simply and clearly.

You have an SQL goal for the month and you are behind at the halfway point. What do you change?

What they are checking: Whether they adjust activity and approach rather than waiting for luck.

About the work

Walk me through how you would open a cold call to a restaurant general manager.

What they are checking: Whether they can earn a busy operator's attention in the first few seconds.

How do you decide whether a lead is qualified before handing it to a field salesperson?

What they are checking: Whether they understand need, budget, timeline and fit so field reps do not waste time.

How do you keep your CRM notes useful for the field rep who takes over the lead?

What they are checking: Whether they record details the rep can actually use in the first meeting.

What do you know about the sales funnel, and where does your role fit in it?

What they are checking: Whether they understand how their work hands off to field sales and supports revenue.

Practice this interview out loud.

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The full job description

As published by SmartCare.

Key Responsibilities • Prospect and engage decision-makers through outbound phone and email outreach • Qualify leads based on customer needs, budget, timeline, and fit and hand-off to salesperson • Set meetings and appointments for field sales representatives and generate work orders • Clearly communicate Smart Care’s value proposition and overcome basic objections • Maintain accurate activity, lead status, and notes in CRM and sales tools • Collaborate with marketing and sales to support campaigns and initiatives • Provide feedback to improve messaging, scripts, and outreach strategies • Meet or exceed SQL and activity goals Qualifications • Professional, results‑driven, and motivated to build a sales career • Comfortable making outbound calls and communicating via email with sales aptitude • Strong listening, communication, and organization skills • Ability to manage time effectively and work independently • Positive, team‑oriented attitude Experience & Skills • Bachelor’s degree preferred OR 1–2+ years of experience in sales, customer service, lead generation, or cold calling • B2B services sales experience a plus • Familiarity with CRM and sales/marketing tools, and/or Microsoft Office • Understanding of sales funnel and lead qualification concepts About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com .

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