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Impact Manager

City Year · Chicago, IL · Full time

Posted Feb 13, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team of young people through a hard stretch.

What they are checking: Whether they can support and motivate AmeriCorps members through a demanding year.

How do you help corps members reflect on what they are learning through service?

What they are checking: Whether they see the civic development side of the role, not just the school tasks.

Tell me about a time you built a strong relationship with a school or community partner.

What they are checking: Whether they know how to cultivate partnerships that last through challenges.

What would you do

You serve two schools at once. How would you split your time and attention?

What they are checking: Whether they can manage two partnerships fairly and stay present for both teams.

An AmeriCorps member is struggling with attendance. What do you do?

What they are checking: Whether they respond with care and accountability, since member retention matters to schools and grants.

A teacher does not want City Year members in their classroom. How do you handle it?

What they are checking: Whether they can build trust with school staff and find a way to work together.

What would you do if student data showed your team's interventions were not working?

What they are checking: Whether they use data to adjust their approach instead of defending the current plan.

About the work

What is the difference between Tier 1 supports and Tier 2 interventions, and how would you manage both?

What they are checking: Whether they understand tiered student support and can oversee each level well.

How would you set measurable goals with a school partner at the start of the year?

What they are checking: Whether they can create clear, realistic and measurable objectives as the posting asks.

How would you plan a thematic event that improves school culture?

What they are checking: Whether they can plan events that serve students and the school's goals, not just fill a calendar.

Practice this interview out loud.

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The full job description

As published by City Year.

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Work Location: 100% On-Site Position Overview The Impact Manager (IM) is responsible for driving the successful implementation of the Whole School Whole Child (WSWC) service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners in a 2:1 service model, meaning each Impact Manager serves two schools. The IM plays a crucial role in leading a team of AmeriCorps members (ACM) through a ten-month-long journey of learning, reflection, and service in schools (civic action) that builds their civic capacity and civic engagement. Job Description Responsibilities Service Impact Delivery: Oversee the execution of City Year’s WSWC Tier 1 supports and Tier 2 interventions in two schools. • Oversee the implementation of whole school and class service; including instructional support, thematic events, culture, and climate. • Provide structure and a common understanding of the service model between HQ, the site, AmeriCorps members (ACMs), and service partners. • Create clear, realistic, and measurable objectives for accomplishing WSWC goals. • Capture best practices and share them with the larger City Year community of practitioners. • Analyze and use data from teacher and ACM surveys, student, school, and district-level data, and classroom observations to explain trends and identify opportunities to improve: interventions, whole school, and class service, and ACM performance. • Oversee one of seven coordinator role positions that the ACMs execute in addition to their service delivery with students. Areas include: Attendance, English, Math, Extended Learning, Socio-Emotional Learning (Elementary and High School Level), and Resource In- kinding . Corps Impact Delivery: Guide ACMs to meet their service performance requirement and leadership development potential. • Inspire ACMs to embrace a culture of power and idealism using City Year leadership tools, team-building exercises, organizational culture, and best practices. • Use performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each ACM on a development plan to maximize leadership potential. • Ensure ACMs are committed to student success and equipped to meet City Year standards as practitioners in their school. • Help ACMs develop by guiding them through the Idealist Journey. • Support the management of ACMs to meet City Year professional standards and to meet all hours and graduation requirements. • Effectively translate information and messages from various stakeholders (the school, City Year, the community) to ACMs so they understand and are empowered but not overwhelmed. • Manage, lead, and develop Alumni AmeriCorps members (AACMs)/Team Leader(s) to ensure they are empowered to assist with leading teams of ACMs. Partner Impact Delivery: Build and cultivate relationships with key stakeholders to enhance service performance and ensure partners want to retain a City Year team the following school year. • Build a strong partnership with school leaders, including principals, teachers, and other key decision-makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage ACM talent and align with City Year WSWC outputs, outcomes, and impact goals. • Maintain a strong presence in schools by cultivating and maintaining key relationships. • Use student data strategically to gain support for initiatives and interventions. • Coach ACMs on developing productive partnerships with teachers and other student support staff. • Help cultivate strategic community relationships to enhance service performance. • Access and leverage community resources in support of our program and initiatives led by the school. Qualifications • Bachelor’s Degree in Education , Social Work, Urban Studies, Youth Work, or other related field preferred but experience in management, non-profits, community service and/or youth work, or education is acceptable. • Proven relationships and experience working with/in Chicago Public Schools or as a contracted provider with Chicago Public Schools is a plus. • Experience with and the ability to work with principals, assistant principals, and teachers regarding meeting shared goals which includes having difficult conversations around partnership accountability. • Previous experience leading individuals and teams to achieve goals. • Demonstrated ability to work with teams of young adults which includes experience coaching young people and working with people with differen t backgrounds . • Excellent written and verbal communication skills including active listening skills. • Demonstrated organizational, project, and financial management capabilities. • Strong problem-solving, time, and project management skills; ability to prioritize projects and tasks, assess and deploy resources. • Ability to execute a strategic plan and motivate staff. • Willingness to take on new challenges, pursue self-development and self-directed learning. • Ability to work as an independent leader and as a team member in a collaborative environment. • Proficiency in computer skills ( i.e. MS Office) and experience using databases to document service work. • City Year/AmeriCorps/Peace Corps experience is a plus. • Passion for working with youth , developing young leaders, national service, and education reform. • Strong connection to City Year mission , for more information on what it means to be a City Year AmeriCorps member, please visit our website www.cityyear.org." https://www.cityyear.org/about-us/culture-values Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here . Employment at City Year is at-will. City Year does not sponsor work authorization visas.

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