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Hospital Operator- Evanston, IL

Endeavor Health · Evanston, IL · $18.76–$27.20 an hour · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a job where you handled a high volume of calls. How did you stay polite and accurate?

What they are checking: Whether they can keep professional and patient through many calls in a row.

How quickly can you learn a hospital directory and on-call schedules?

What they are checking: Whether they can master the systems needed to route calls fast and correctly.

Tell me about a time you made an error passing on information. What did you do?

What they are checking: Whether they own mistakes and fix them quickly, which matters when calls affect care.

What would you do

A caller is panicking and says their family member was just brought to the ER. How do you handle the call?

What they are checking: Whether they stay calm, kind and quick while routing the person correctly.

A caller asks for a patient's condition and room number. What do you do?

What they are checking: Whether they understand privacy rules about what can and can't be shared.

You get several calls at once, including one that sounds urgent. How do you decide who to answer first?

What they are checking: Whether they can prioritize urgent calls while keeping others on hold politely.

A caller is rude and yelling at you. How do you handle it?

What they are checking: Whether they stay calm and professional without taking it personally.

This schedule is evenings into 1 a.m., including weekends, with holidays three on and three off. How does that work for you?

What they are checking: Whether they can commit to an unusual schedule the switchboard depends on.

About the work

How would you handle announcing an overhead code, like a code blue or rapid response?

What they are checking: Whether they understand that code calls must be accurate and immediate, with no room for error.

How do you take a message so the right person can act on it later?

What they are checking: Whether they capture names, numbers and urgency clearly so nothing gets lost.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Sign on bonus: N/A • Position: Hospital Operator • Location: EVH Evanston Hospital • Full Time/Part Time: Full-Time • Hours: Monday-Friday: Week 1: Sunday 4:30-1:00am, Monday 4:30-1:00am, Friday 4:30-1:00am, Saturday 4:30-1:00am. Week 2: Sunday 4:30-1:00am, Monday 4:30-1:00am, Friday 4:30-1:00am, Saturday 4:30-1:00am. • Holidays: three on and three off A Brief Overview: The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally. What you will do: • Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual. • Offering general information about the hospital, such as visiting hours, location, and services provided, to callers. • Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner. • Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly. • Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities. • Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations. • Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues. • Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality. • Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner. • What you will need: • Bachelors Degree Preferred • 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required. Benefits: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities

Apply at Endeavor Health