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HIM ASSOCIATE (566)

Memorial Health · Springfield, IL · $16.00–$23.64 an hour · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you did detailed work for long periods. How did you stay accurate?

What they are checking: Whether they can keep up quality in repetitive, detail-heavy work.

Tell me about a time you helped an upset customer.

What they are checking: Whether they have the customer service skills the posting asks for.

Why is an accurate medical record important for patient care?

What they are checking: Whether they understand that their work affects patient safety, not just paperwork.

What would you do

You find a document filed in the wrong patient's chart. What do you do?

What they are checking: Whether they handle misfiles quickly and follow the correction process, since this is a patient safety risk.

A caller asks for their mother's medical records. How do you respond?

What they are checking: Whether they verify authorization before releasing information while staying helpful.

How do you prioritize when you have many requests and indexing to do?

What they are checking: Whether they can manage workflow and meet deadlines for release of information.

About the work

Walk me through how you would get a paper document from a unit into the electronic health record.

What they are checking: Whether they understand the full workflow from retrieving to indexing and quality checking.

What does HIPAA mean for how you handle release of information requests?

What they are checking: Whether they know privacy rules well enough to avoid releasing records to the wrong person.

How do you check that documentation in a record is complete?

What they are checking: Whether they know what to look for, like signatures and dates, to keep records accurate.

What do you know about how medical records affect billing and coding?

What they are checking: Whether they understand that complete records support the revenue cycle.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: Responsible for workflow ensuring paper medical records get incorporated into the electronic health record including retrieving documents from patient care units, preparing medical record documents, chart editing, repair, indexing, quality review, validating and auditing within the patient record. Responsible for verifying accurate and complete documentation within the record according to regulations. Responsible for Release of Information duties, which requires knowledge of HIPAA and customer service skills. Utilizes knowledge, including but not limited to, medical coding, revenue cycle, Joint Commission regulations, and HIPAA. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values. Job Description: Education: · High School diploma or equivalent required. Associate’s degree or post-secondary education preferred. Licensure/Certification/Registry: · N/A Experience: · 1-year satisfactory clerical/support experience preferred. · 1-year satisfactory customer service experience preferred. Other Knowledge/Skills/Abilities: · Demonstrates excellent interpersonal and communication skills. · Demonstrates organizational skills. · Demonstrates ability to work independently. · Medical terminology preferred. · General anatomy & physiology knowledge preferred. · Word processing/computer application experience and knowledge required. Proficient in Microsoft word, excel and outlook. Pay Transparency $16.00 - $23.64 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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